Customer Service Representative

Located in Woodbury, MN

Salary: 18.00

Here at Express Employment Professionals in Woodbury you aren’t an interruption to our day… you ARE our day!

  

Temporary to Hire Position

$18.00/hr with yearly reviews

  

Elevate Your Career: Join Our Team as a Customer Experience Specialist

Are you ready to embark on a dynamic journey where your positivity, motivation, and analytical prowess are celebrated? We're on the lookout for a vibrant Customer Experience Specialist to become an integral part of our expanding team. Our client company, a trailblazer in Utility Billing & Business Office Solutions since 2000, is seeking individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Why Us?

• Innovative Culture: Join a team that fosters innovation and values your contributions.
• Work-Life Balance: Enjoy a Monday-Friday schedule with no weekend shifts, offering you the perfect balance between work and personal life.
• Growth Opportunities: Embrace a world of possibilities with ample opportunities for career advancement within our dynamic organization.
• Comprehensive Benefits: Benefit from competitive compensation packages, including PTO accrual, holiday pay, and access to medical healthcare plans.

Key Responsibilities:

• Customer Engagement: Be the friendly voice of our company, providing courteous and professional assistance to customers nationwide via telephone interactions.
• Problem-Solving Expertise: Utilize your keen analytical skills to swiftly analyze account information and execute effective problem-solving strategies, ensuring prompt resolution of customer inquiries.
• Transaction Management: Process credit card and check payments with precision and efficiency, ensuring seamless transactions and customer satisfaction.
• Administrative Support: Assist in the smooth operation of daily tasks, including sorting/distributing mail payments, managing voicemails, and organizing documents to maintain operational efficiency.
• Flexibility: Embrace diverse tasks assigned by the General Manager, showcasing your adaptability and willingness to contribute to various facets of our operations.

Preferred Skills and Qualifications:

• Dependability: Demonstrate unwavering reliability with a strong emphasis on punctuality and attendance.
• Analytical Acumen: Exhibit exceptional attention to detail and problem-solving abilities, coupled with strong analytical skills to tackle challenges head-on.
• Technological Proficiency: Familiarity with Excel, Microsoft Office Suite, and CRM systems is advantageous, enhancing your ability to streamline processes and deliver superior service.
• Team Player: Embrace a collaborative mindset, fostering positive relationships within the team and contributing to a supportive work environment.
• Effective Communication: Possess excellent listening skills and the ability to communicate information clearly and concisely.
• Multitasking Mastery: Thrive in a multitasking environment, showcasing superior organizational skills and the ability to manage competing priorities effectively.

Education and Experience:

• High School Diploma or Equivalent: Minimum educational requirement.
• Call Center Experience: Ideally, you'll bring 2+ years of experience in a call center environment, demonstrating proficiency in customer service excellence.

#2000OS

 

Are you ready to embark on an exciting career journey with us? Elevate your career and join our team today by contacting us today!

 

Apply Now