Customer Service Coordinator (Remote)
Location: North Barrington, IL
Schedule: Monday-Friday, 5:00 AM - 1:30 PM, with rotating weekends after training
Compensation: $16-$18/hour
Direct Hire
Benefits upon hire: accrued PTO, 401k, Health Insurance, Long & Short-Term disability, Vision and Dental Insurance
Our client is seeking customer-focused and detail-oriented Coordinators to join a fast-paced operations team. This role is responsible for handling inbound and outbound calls, gathering and documenting information, communicating with customers and service providers, and ensuring timely resolution of service-related requests.
Responsibilities:
- Answer and manage a high volume of inbound and outbound calls.
- Gather, document, and update customer information accurately.
- Coordinate communication between customers, vendors, and internal teams.
- Utilize multiple software systems while maintaining detailed records.
- Meet established performance metrics, productivity standards, and service expectations.
- Provide professional customer service while working in a fast-paced environment.
- Maintain strong communication and follow-up throughout the resolution process.
Qualifications:
- Prior customer service, call center, dispatch, or phone-based experience preferred.
- Strong verbal and written communication skills.
- Ability to multitask while talking, typing, and documenting information.
- Excellent attention to detail and active listening skills.
- Proficient with Microsoft Office and technology platforms.
- Minimum typing speed of 30 WPM.
- Reliable attendance and punctuality are essential.
- High School Diploma or GED
About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area.
TO APPLY- Email resume to jobs.libertyvilleil@expresspros.com
