Administrative Assistant

Top Job

Located in Lodi, CA

Salary: $22 - $25 per hour

• Provide exceptional customer service to guests, customers, and business partners.
• Answer and manage incoming phone calls, emails, and inquiries regarding products and orders.
• Respond to customer questions regarding products, wine selections, and memberships. 
• Build and maintain positive customer relationships through professional and timely communication.
• Resolve customer concerns and ensure a high level of customer satisfaction.
• Help ensure an outstanding customer experience for all visitors.
• Support the day-to-day operations of tasting rooms.

• Perform daily administrative functions including scheduling, data entry, filing, record maintenance, and correspondence.
• Maintain accuracy and attention to detail in all administrative tasks.
• Prepare reports, documents, and other business-related materials as requested.
• Assist with office organization and operational efficiency.

• Follow up with customer inquiries and sales opportunities.
• Promote company products and services to existing and prospective customers.
• Assist with order processing and customer account management.
• Support customer retention and sales growth initiatives.

• Assist in planning, organizing, and executing tasting room events and special promotions.
• Coordinate event logistics, guest communications, and event preparation.
• Support on-site event operations and customer engagement activities.
• Represent the company professionally during events and community functions.

• Previous experience in administrative support, customer service, hospitality, sales, or a related field preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to work independently with minimal supervision.
• Exceptional attention to detail and organizational skills.
• Strong multitasking and problem-solving capabilities.
• Proficient in Microsoft Office Suite and standard office software.
• Experience in a winery, tasting room, hospitality, or event environment is a plus.

• Customer-focused and relationship-driven
• Detail-oriented and highly organized
• Self-starter with strong independent work habits
• Professional, dependable, and trustworthy
• Strong communication and interpersonal skills
• Sales-minded with excellent follow-up skills
• Ability to effectively represent ownership and the company brand