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Located in Memphis, TN
Salary: 15.00
• Answer incoming calls• Identify and escalate issues to supervisors• Provide product and service information to customers• Identify and resolve customer issues• Process orders and forms• Route calls to appropriate resources• Document all call information according to standard operating procedures• Recognize, document, and alert the management team of trends in customer calls• Complete call logs• Make and receive calls using a telephone headset• Read from a dynamically prepared script• Adjust scripts as necessary• Maintain detailed records of contact• Monitor performance
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