Administrative Receptionist (Part-Time)

Location: Mesa, AZ
Pay: $19.00 per hour
Schedule: Monday through Friday, 9:30 AM to 3:30 PM (30-minute unpaid lunch break)
Hours: 27.5 hours per week
Department: General Administration
Reports To: Executive Director / Executive Office Assistant
FLSA Status: Non-Exempt

About the Role

Our nonprofit organization is seeking a compassionate, organized, and professional Administrative Receptionist to serve as the first point of contact for visitors, donors, volunteers, and community members. This role is essential to the success of our organization, providing administrative support while creating a welcoming and positive experience for everyone who contacts or visits our office.

Many of the individuals we assist may be experiencing difficult life circumstances. The ideal candidate will demonstrate patience, empathy, professionalism, and a genuine commitment to helping others.

Key Responsibilities

Front Desk & Customer Service

• Answer and screen incoming calls with professionalism, compassion, and patience.
• Route calls and inquiries to the appropriate staff, departments, or community resources.
• Greet visitors, donors, volunteers, and clients, ensuring a welcoming and professional environment.
• Take accurate messages and assist with general inquiries.

Administrative Support

• Manage calendars and schedule appointments, meetings, and staff events.
• Perform clerical duties, including filing, photocopying, scanning, and maintaining records.
• Assist with travel arrangements and special projects as needed.
• Maintain office supplies and support daily administrative operations.

Mail & Office Operations

• Receive, sort, and distribute incoming mail and deliveries.
• Prepare outgoing mail and packages.
• Maintain a clean, organized, and professional reception area.

Required Qualifications

• Minimum of 2 years of customer service experience working directly with the public.
• Minimum of 1 year of administrative support experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office 365 and standard office equipment.
• Professional appearance and demeanor.
• Ability to handle sensitive situations with discretion, professionalism, and compassion.

Preferred Qualifications

• Experience working with volunteers.
• Experience in a nonprofit organization or serving homeless and underserved populations.
• Bilingual in English and Spanish.

Skills & Attributes

• Exceptional customer service and interpersonal skills.
• Ability to remain calm and professional during challenging conversations.
• Strong attention to detail and record-keeping abilities.
• Effective problem-solving and decision-making skills.
• Ability to successfully manage multiple priorities and frequent interruptions.

Working Conditions

This position is primarily office-based, with occasional exposure to warehouse areas and outdoor program activities. The role requires extended periods of sitting, along with occasional walking and assistance with organizational programs and events.

Why Join Us?

Join a mission-driven organization dedicated to making a positive impact in the Mesa community. This is an excellent opportunity for someone who enjoys supporting others, providing exceptional customer service, and contributing to meaningful work that changes lives.

Apply today and become an important part of our mission to serve our community with compassion and care.