Customer service / Front Desk

Located in McAllen, TX

Salary: $11-$13

Bilingual Customer Service Representative / Front Desk

Pay: $11.00–$13.00 per hour
Schedule: Monday–Friday, 8:15 AM–5:15 PM
Job Type: Full-Time

Job Summary

We are seeking a friendly, organized, and bilingual Customer Service Representative / Front Desk professional to join our team. The ideal candidate will provide excellent customer service, assist with order processing, prepare estimates, coordinate with production, and perform daily administrative duties.

 

This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

• Greet walk-in customers and provide professional, courteous service.

• Answer incoming phone calls, emails, and customer inquiries in English and Spanish.

• Provide information regarding products, services, pricing, and turnaround times.

• Gather customer order details, including sizes, quantities, materials, colors, artwork, and deadlines.

• Prepare customer estimates and enter sales orders accurately.

• Communicate order updates, delays, and completion dates to customers.

• Coordinate with sales, design, and production teams to ensure orders are processed correctly.

• Follow up on pending estimates and customer inquiries.

• Contact customers when orders are ready for pickup or delivery.

• Collect payments and deposits, process transactions, and issue receipts according to company procedures.

• Maintain accurate customer records, order notes, and payment documentation.

• Monitor and respond to the shared customer-service inbox.

• Maintain an organized and professional front desk and showroom.

• Identify customer concerns and escalate issues to management when necessary.

• Assist with daily administrative tasks and maintain confidentiality of company and customer information.

Qualifications

• Bilingual in English and Spanish required.

• Previous customer service, front desk, receptionist, or administrative experience preferred.

• Strong verbal and written communication skills.

• Excellent customer service and problem-solving abilities.

• Basic computer skills and the ability to learn order management systems.

• Strong organizational skills and attention to detail.

• Ability to multitask and manage multiple customer requests.

• Professional attitude and ability to work effectively as part of a team.

• Reliable, punctual, and able to work the required full-time schedule.

Work Schedule

Monday through Friday, 8:15 AM to 5:15 PM.

Compensation

Starting pay is $11.00–$13.00 per hour, depending on experience.

How to Apply

If you are bilingual, customer-focused, and looking for a full-time opportunity in a professional office environment, we encourage you to apply!

 

Interested candidates, please call our office at 956-664-9675, ext. 1-58, for more information and next steps. Send your resume to the McAllen office ! 

Apply Now