Eligibility Specialist Trainee – Healthcare Benefits / Customer Service

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Located in Capital Heights, MD

Salary: $21/HR

Eligibility Specialist Trainee – Healthcare Benefits / Customer Service

Pay: $21.00 per hour
Job Type: Temp-to-Hire

Job Description

Express Employment Professionals is currently recruiting for an Eligibility Specialist Trainee for one of our clients!

We are looking for someone with strong office experience, excellent phone-based customer service skills, and great attention to detail. Experience working in a medical office, healthcare administration, insurance, or benefits-related environment is highly preferred.

This is a great opportunity for someone who enjoys helping people, is comfortable handling a high volume of phone calls, and is looking to build a long-term career in an office environment.

Job Responsibilities

• Answer incoming phone calls and assist members with questions regarding eligibility and benefits.

• Learn how to verify insurance and benefit eligibility using company computer systems.

• Provide professional customer service over the phone and through written communication.

• Process enrollment forms, beneficiary updates, COBRA paperwork, and other eligibility-related documents.

• Maintain accurate member records and update information as needed.

• Communicate with insurance carriers, employers, and other outside agencies.

• Research and help resolve eligibility questions and discrepancies.

• Review documents for accuracy and completeness.

• Learn and follow HIPAA, COBRA, and FMLA requirements.

• Perform general administrative duties and support the department as needed.

Requirements

Candidates MUST have:

• At least 1 year of professional office or administrative experience.

• Experience answering and handling business-related phone calls.

• Strong computer skills, including Microsoft Office.

• Excellent written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Ability to multitask while maintaining accuracy.

• Professional phone etiquette and a positive attitude.

• Dependable attendance and a strong work ethic.

• High school diploma or GED.

Preferred Experience

• Previous experience in a medical office, healthcare administration, insurance, or benefits-related setting.

• Experience in a high-volume call environment.

• Familiarity with insurance eligibility, enrollment, or benefits verification.

• Two years of college coursework in a related field (degree not required).

What We're Looking For

The ideal candidate is someone who is comfortable spending a significant portion of their day on the phone, has a strong administrative background, and can learn new computer systems quickly.

Healthcare or insurance experience is a plus, but we are willing to consider candidates with strong office and phone-based customer service experience who are eager to learn!

This is a trainee position with an opportunity to grow into an Eligibility Specialist role as skills and experience develop.

Pay: $21.00/hour

Job Type: Temp-to-Hire

Apply today to be considered!

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