Customer Service Representative

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Located in Neenah, WI

Salary: $21.00 - $22.00/HR

TEMPORARY POSITION OPPORTUNITY!

Hours: Monday - Friday, 9:00am - 5:00pm

Pay: $21.00 - $22.00/HR

Duties:

  • Provide excellent customer service by responding to customer inquiries via phone, email, and other communication channels.
  • Manage and monitor shared inboxes to ensure timely follow-up and resolution of customer requests.
  • Schedule appointments, deliveries, pickups, and transportation services as needed.
  • Coordinate and process Uber requests and transportation-related communications.
  • Process customer orders accurately and efficiently.
  • Communicate preload information and updates to customers, drivers, and internal teams.
  • Prepare, scan, file, and maintain paperwork and electronic records.
  • Provide administrative support to drivers and operations personnel.
  • Coordinate yard moves in and out of the facility and communicate updates to operators.
  • Maintain accurate records and documentation related to customer orders and operational activities.
  • Work closely with dispatch, operations, drivers, and customers to ensure smooth daily workflow.
  • Perform additional administrative and customer support duties as assigned.

Qualifications: 

  • Previous Customer Service Representative, Administrative Assistant, Dispatch, Logistics Coordinator, Transportation Coordinator, or office support experience preferred.
  • Strong computer skills, including experience with Microsoft Office, email systems, and data entry.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Ability to multitask and manage multiple priorities in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Experience with scheduling, order processing, dispatching, or logistics support is a plus.
  • Ability to work independently and as part of a team.
  • Reliable attendance and strong work ethic.
  • Professional demeanor with the ability to communicate effectively with customers, drivers, and team members.

What does Express offer to you??

  • Weekly paychecks!
  • Vision Insurance
  • Medical Plan
  • Dental Plan
  • 401(K) Retirement Savings Plan
  • Life Insurance
  • Referral Bonuses (Earn up to $125 for each person you refer!)

Why Express Employment Professionals, Appleton WI?

  • Express, Appleton WI placed over 1,350 people in 2024 just in the Appleton area!
  • We provide our associates with excellent comprehensive and competitive benefits!
  • When you apply to us, you apply to 100+ companies in the Fox Valley!
  • Over 170 people were hired on with a permanent position in 2024.

Apply now:

Call - (920) 624-6100 to schedule a phone interview.

Address - 1033 W College Ave STE 100 Appleton, WI 54914

Email - jobs.appletonwi@expresspros.com

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Express Office: Appleton
1033 West College Avenue
Suite 100
Appleton, WI 54914
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