Customer Support & Sales Manager
Express Employment Professionals' Specialized Recruiting Group has partnered with a growing company in the Indianapolis area that is seeking a Customer Support & Sales Manager. This role is perfect for someone who enjoys helping customers, building relationships, driving sales growth, and supporting company events in a team-focused environment.
Job Summary
The Customer Support & Sales Manager helps customers, supports sales efforts, and assists with company events and promotions. This person works closely with several departments to provide excellent customer service, process orders, solve problems, maintain customer accounts, and support business growth.
Responsibilities
- Answer customer questions by phone, email, chat, and other communication channels.
- Help customers with orders, products, account information, and general inquiries.
- Resolve customer issues, including shipping problems, damaged products, returns, and complaints.
- Maintain accurate customer information and records in company systems.
- Enter and manage customer orders as needed.
- Support online order processing and customer account maintenance.
- Recommend products and identify opportunities to increase sales.
- Follow up with customers to strengthen relationships and encourage repeat business.
- Assist with customer outreach and account growth initiatives.
- Manage affiliate and partner program activities, including reporting and account support.
- Help maintain sales reports, pricing information, promotional calendars, and customer records.
- Coordinate with Sales, Marketing, Operations, Finance, and Fulfillment teams to support customers and ensure order accuracy.
- Conduct product and company presentations both virtually and in person.
- Assist with trade shows, training events, sales meetings, and other company events.
- Coordinate event registrations, communications, and materials.
- Process requests for promotional materials and event supplies.
- Organize and track event inventory and materials.
- Support reception and general office duties, including greeting visitors and ordering office supplies.
- Assist with special projects as assigned.
Requirements
- High school diploma or equivalent required.
- At least one year of customer service experience.
- Experience in customer service, sales, marketing, trade shows, or event coordination preferred.
- Strong communication and customer service skills.
- Positive attitude and professional demeanor.
- Proficiency with Microsoft Office.
- Experience using CRM, ERP, or inventory management systems is preferred.
- Strong organizational and time management skills.
- Ability to work well with different departments and teams.
- Comfortable speaking with customers and presenting information.
- Ability to manage multiple priorities in a fast-paced environment.
- Fluent in speaking, reading, and writing English.
- Ability to travel occasionally for business purposes (less than 5%).
Schedule
Monday-Friday | 8am - 5pm
Pay & Benefits
- $19.00-$20.00 per hour
- Evaluation Hire
- Benefits upon hire include: Health, Dental, Vision Insurance, Life Insurance, PTO, Paid Holidays, 401K with match, ESOP, HSA
How to apply: Email your resume to Erin.Anderson@ExpressPros.com with the subject line "Customer Support Manager" or call 317-888-5700 Monday-Friday between 8am-5pm.
Visit our office in person: 201 S. Emerson Ave., Suite 110 Greenwood, IN 46143 SE Corner of Main St. & Emerson - ½ mile off I-65S at the Greenwood exit 99. Next door to Starbucks.
About Express Employment Professionals:
At Express Employment Professionals, we're proud to be the go-to resource for job seekers and employers on the southside of Indianapolis. Our mission is to connect driven professionals with respected employers across Indianapolis, Greenwood, Franklin, Shelbyville, and neighboring communities.
