Customer Service Representative

Located in Bryan, TX

Salary: $15/hr

Express Employment Professionals is seeking applicants for a Customer Service Representative / Customer Experience Specialist position for a local manufacturing company! We are a full-service Staffing Firm where we work with companies in the B/CS and surrounding areas that have full-time, part-time, and temporary positions. Since we cannot guarantee placement, there is no fee for using our services!

In this role, you will:

• Provide exceptional customer service by assisting customers with orders, product questions, and order status updates

• Build and maintain strong customer relationships through professional and effective communication

• Assist customers with product features, functionality, and troubleshooting

• Resolve customer complaints and concerns in a timely and professional manner

• Work closely with outside sales representatives to address customer needs and ensure satisfaction

• Collaborate with internal departments to provide solutions and improve the customer experience

• Maintain accurate records of customer interactions, orders, and communications

• Conduct outbound calls related to sales, product information, customer satisfaction, and quality assurance

• Follow up with customers to ensure issues are resolved and expectations are met

• Develop strong product knowledge to effectively assist customers

• Identify opportunities to improve customer service processes and overall customer satisfaction

• Perform additional administrative and customer support duties as needed

We like to hear from candidates with the following:

• Minimum 2 years of customer service, sales, or related experience required

• Excellent verbal and written communication skills

• Strong computer skills, including Microsoft Office Suite

• Previous experience handling customer orders, inquiries, and complaints

• Strong problem-solving skills and attention to detail

• Ability to multitask, prioritize responsibilities, and stay organized

• Self-starter who can work independently while also being a team player

• Professional, friendly, and customer-focused attitude

• Ability to build relationships with customers, sales representatives, and internal teams

• Strong organizational and time-management skills

• Willingness to learn new products, systems, and procedures

• Experience in the commercial furniture or manufacturing industry is a plus

• Flexible and willing to assist with additional responsibilities as needed

Apply now! Or call our office at 979-776-4455 to speak to a recruiter about setting up an interview!

Apply Now