Express Employment Professionals is currently recruiting for our Jamestown, NY client.
We are seeking a professional and customer-focused BDC/CRM/Receptionist. This hybrid role combines front-desk reception duties, customer relationship management, and business development support. The ideal candidate will have excellent phone skills, strong computer proficiency, and the ability to provide outstanding customer service while managing multiple tasks in a fast-paced environment.
Key Responsibilities
- Answer and direct incoming phone calls in a professional and courteous manner.
- Welcome and assist customers and visitors.
- Maintain and update CRM databases with accurate customer information.
- Follow up with customers regarding appointments, inquiries, and service needs.
- Support business development efforts through outbound and inbound customer communication.
- Schedule appointments and coordinate customer interactions.
- Perform general administrative and clerical duties as needed.
- Assist team members with customer service and office support functions.
Qualifications
- Strong communication and customer service skills.
- Comfortable and confident speaking on the phone.
- Computer savvy with the ability to learn new software systems.
- Strong organizational and multitasking abilities.
- Reliable, professional, and detail-oriented.
- Previous receptionist, administrative, customer service, CRM, or BDC experience is preferred but not required.
Hours are M-F 9 am to 5 pm and pay is between $18-$20/hr based on experience.
Six Ways To Apply: (choose one)
Benefits of working with Express:
- Holiday pay
- Medical benefits
- 401K
- Training
- Scholarship opportunities
About Express Employment Professionals:
Express Employment Professionals specializes in a variety of industries, including Commercial/Manufacturing, Warehousing, Skilled Trades, Administrative, Human Resources, Accounting, Sales and Marketing and more. We are able to fill these needs through direct hire, contract-to-hire and contract opportunities. There is no fee to candidates for our service; we are a Human Resources Solution company assisting business in finding top talent. In 2025 we put over 5000 people to work in Chautauqua and surrounding Counties. Let us help you today! Learn more about our local office at our website: www.expresspros.com/jamestownny
For a complete listing of all open positions, visit www.expresspros.com/JamestownNY/Job-Openings.aspx
Jamestown Office:
17 East Fourth St
Jamestown, NY 14701
Fredonia Office:
33 Church St 3rd Floor
Fredonia, NY 14063
