Customer Service Associate

Top Job

Located in Loves Park, IL

Salary: $22.00

Customer Service / Office Assistant

Pay: $22/hour
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Department: Clerical / Customer Service

We are seeking a dependable and organized Customer Service / Office Assistant to support a busy local office. This position serves as a primary point of contact for customers and helps keep daily office operations organized and running smoothly.

Responsibilities

• Answer incoming phone calls and assist customers in a professional manner

• Greet and assist walk-in customers

• Monitor and respond to emails and voicemail throughout the day

• Make customer follow-up and sales reminder calls

• Schedule, update, and document customer appointments

• Prepare sales and job folders

• Scan estimates, completed jobs, and other documents into the company system

• Maintain accurate filing and office records

• Help maintain a clean, organized, and stocked showroom

• Assist customers with questions, concerns, and complaints, escalating issues when necessary

• Ensure customer calls and concerns are addressed promptly and not left unattended

• Help manage incoming leads and customer inquiries

• Assist with order entry and processing as needed

• Support additional office projects and administrative tasks as assigned

• Provide excellent customer service at all times

Qualifications

• Strong customer service skills

• Professional phone etiquette

• Good organizational skills and attention to detail

• Ability to multitask and prioritize in a busy office environment

• Dependable and reliable

• Comfortable using computers, email, and office software

• Strong communication and problem-solving skills

This is a great opportunity for someone who enjoys working with customers while also handling a variety of administrative and clerical responsibilities

Apply Now