The IT Systems Administrator supports the Bank’s technology infrastructure, business applications, and customer-facing systems to ensure security, reliability, and operational efficiency. This role works closely with the IT Director, vendors, and internal staff to maintain systems, troubleshoot issues, support projects, manage documentation, and ensure compliance with banking regulations and business continuity requirements.

Key Responsibilities

• Support and maintain network infrastructure, enterprise applications, Microsoft 365 environment, and customer-facing systems.
• Partner with the IT Director, managed service providers, core banking vendors, and third-party partners on technology initiatives and projects.
• Provide technical support, troubleshooting, upgrades, system administration, and user assistance.
• Maintain IT documentation, policies, procedures, and system configurations.
• Assist with vendor management, audits, examinations, cybersecurity efforts, and disaster recovery planning.
• Communicate technology updates and issues to employees and management.
• Ensure compliance with bank policies, regulatory requirements, and security standards.

Qualifications

• Associate degree in Information Technology or related field preferred, or equivalent experience.
• 6+ years of progressive IT experience.
• Strong knowledge of networking (DNS, DHCP, TCP/IP, VPNs, VLANs, Wi-Fi).
• Experience with Windows Server, Active Directory, Microsoft 365 (Azure, Exchange, Intune, SharePoint, Teams, OneDrive), and system administration.
• Working knowledge of PowerShell, Python, Batch scripting, and automation tools.
• Strong problem-solving, documentation, communication, and organizational skills.
• Understanding of cybersecurity, business continuity, and disaster recovery practices.
• Banking or financial services IT experience is a plus.
• Experience with Microsoft Copilot, APIs, middleware, or system integrations is preferred.

Physical Requirements

• Ability to travel between branch locations.
• Ability to operate computer and office equipment.
• Ability to lift up to 25 lbs.

Compensation & Benefits

• Salary: $70,000 - $85,000
• Medical, dental, and vision insurance
• 3 weeks PTO
• 12 paid holidays
• 401(k) with up to 4% company match
• Tuition reimbursement
• Company-paid life and disability insurance
• Employee Assistance Program and additional voluntary benefits.