Sales Service Specialist

Top Job

Located in Yuba City, CA

Salary: 23

Position Overview

We are seeking a detail-oriented and customer-focused Sales Service Specialist to join a busy sales support team. This role is responsible for managing customer orders throughout the fulfillment process, from initial entry through invoicing. Additional duties include coordinating product returns, tracking shipments, resolving order discrepancies, and providing administrative support to the sales team.

Key Responsibilities

• Enter and process customer orders in SAP, verifying pricing, promotional details, inventory availability, and customer information for accuracy.

• Track assigned customer accounts and monitor orders throughout the entire process, from receipt to final invoice.

• Communicate with customers, sales representatives, and internal teams to clarify order details and resolve issues promptly.

• Review daily reports to confirm orders are processed correctly, released for timely delivery, and invoiced accurately.

• Identify recurring order fulfillment issues and communicate concerns to management to support process improvements.

• Prepare spreadsheets, reports, and sales summaries using system data, including customer purchasing history and product information.

• Provide updates regarding inventory availability, production schedules, shipment status, and anticipated delivery dates.

• Investigate and help resolve discrepancies involving pricing, promotions, delivery schedules, and product availability.

• Maintain accurate customer profiles, including contact details, ordering preferences, product selections, and account-specific requirements.

• Organize and maintain documentation for manually submitted orders to support accurate recordkeeping and auditing.

• Assist the sales team with administrative tasks and special projects as needed.

• Cross-train with team members on assigned accounts and provide coverage for other regions during staff absences.

• Follow established procedures while maintaining organized records and protecting confidential customer and business information.

• Perform other related duties as assigned.

Qualifications and Skills

• Previous experience in customer service, sales support, order processing, or a similar customer-facing administrative role.

• Proficiency with Microsoft Office applications, particularly Excel and Word, along with email and other computer-based systems.

• Experience using SAP or another enterprise resource planning (ERP) system is preferred.

• Strong data entry skills with a high level of accuracy and attention to detail.

• Familiarity with inventory management, production scheduling, shipping, or supply chain operations is beneficial.

• Experience in manufacturing, logistics, food processing, or agriculture is a plus.

• Ability to communicate professionally and effectively with customers, coworkers, and internal departments.

• Strong organizational and time management skills, with the ability to prioritize competing deadlines.

• Ability to manage multiple tasks while maintaining accuracy and following established procedures.

• Comfortable working with spreadsheets, reports, and detailed customer records.

• Ability to handle confidential information appropriately.

• Bilingual skills are preferred.

Education and Employment Requirements

• Relevant education or equivalent practical experience is beneficial.

• Must be able to multitask and work effectively in a deadline-driven environment.

• Must successfully complete required pre-employment screening, including a background check and drug screen.

Work Environment and Physical Requirements

• The position involves extended periods of sitting and working at a computer.

• The work environment may have higher ambient noise levels than a typical office setting.

• Must be comfortable working in an active, team-oriented environment.

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