Inside Sales Representative

Location: Wilkes-Barre, PA

Position Overview

We are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. This role is responsible for assisting customers who visit our showroom, identifying their flooring needs, recommending products, generating quotes, following up on leads, and scheduling appointments. The ideal candidate is personable, organized, and passionate about delivering an exceptional customer experience while driving sales.

Key Responsibilities

• Greet and assist customers visiting the showroom.
• Consult with customers to understand their flooring and home improvement needs.
• Recommend flooring products and solutions that align with customer preferences and budgets.
• Prepare estimates, quotes, and sales orders.
• Follow up with inbound leads and previous customer inquiries.
• Schedule in-home consultations and installation appointments.
• Maintain strong product knowledge of flooring materials, styles, and industry trends.
• Process customer transactions accurately and efficiently.
• Coordinate with installers, vendors, and internal team members to ensure a smooth customer experience.
• Maintain organized customer records and update CRM or sales tracking systems.
• Assist with showroom presentation, merchandising, and product displays.
• Meet or exceed individual and team sales goals.

Qualifications

• Previous sales, customer service, or retail experience preferred.
• Experience in flooring, construction, home improvement, or interior design is a plus.
• Strong communication and relationship-building skills.
• Ability to confidently present products and close sales.
• Excellent organizational and time management abilities.
• Comfortable making outbound follow-up calls and managing customer inquiries.
• Proficient with computers, email, and basic office software.
• Ability to work in a fast-paced, customer-focused environment.

Compensation & Benefits

• Competitive base pay plus commission opportunities.
• Paid training.
• Career growth opportunities.
• Supportive team environment.
• Employee discounts on products and services, where applicable.

Ideal Candidate

The successful candidate is energetic, friendly, sales-driven, and enjoys helping customers turn their vision into reality. They possess a consultative sales approach and are committed to providing outstanding service from the initial showroom visit through project completion.

Job Type: Full-Time
Schedule: Monday-Friday with occasional Saturdays as needed