Customer Service Representative

Top Job

Located in Austin, TX

Salary: $20-$22

Job Type: Full-Time, temp-to-Hire

Schedule: Monday- Friday, 9:30 AM to 4 PM

Pay: $18 - $20 Hourly

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or other personnel. Communicates with clients, clinicians, and caregivers to provide follow-up on pending orders as directed by branch leadership.
• Completes follow up phone calls efficiently and professionally.
• Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accepts delivery of goods when necessary.
• Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.
• Assists with physical inventory at the direction of branch leadership.
• Provides clerical support for preparation of inventory documentation.
• Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM’s current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Branch Manager or OA.
• Performs any directly related job duties as assigned by branch leadership. Carries out all position expectations in a professional manner.
• Must maintain regular and predictable attendance.

CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach.

ADDITIONAL REQUIREMENTS:

• High school diploma, general education degree, or equivalent.
• Computer literacy
• Experience dealing with insurance companies and medical patients.
• Organizational Skills
• Customer/Client Focus

Need more information about this job?

Contact one of our Employment Specialist at (512) 416-6666

 

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