Inside Sales Representative

PURPOSE

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.

2. Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.). 

3. Enters orders into system and schedules delivery of products.

4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

5. Participates in coordinating and conducting customer workshops.

6. Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

7. Assists with store housekeeping, signage, stocking, inventory control, and other related activities.

8. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

9. Other duties may be assigned.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience. Satisfactory criminal background check.

COMPETENCIES

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

Why Work With Us? 

Express Employment Professionals is one of North America’s leading staffing agencies, dedicated to helping individuals find meaningful employment at no cost to job seekers. Our Delaware, OH team is committed to creating a supportive, positive work environment and helping you grow your career.

How to Apply

📧 Email Your Resume: delawareoh@expresspros.com 
🌐 Apply Online: www.expresspros.com/us-ohio-delaware 
📞 Call Us: 614-896-8643 
📍 Visit Us: In-person applications by appointment 

About Express Employment Professionals – Delaware, OH 

We specialize in connecting job seekers with opportunities in light industrial, skilled trades, administrative, and professional roles. Our local team is dedicated to helping you find the right job for success.  

Equal Opportunity Employer 

We are proud to be an Equal Opportunity Employer and value diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability, or any other protected status.

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