Salary: $30/hr.
The ideal candidate is a problem solver who can work independently, collaborate with vendors and team members, and provide professional technical support to employees at all levels.
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Provide technical support and troubleshooting for Microsoft 365, Azure, Active Directory, Exchange, Intune, enterprise applications, and Windows endpoints.
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Administer Microsoft 365, including user provisioning, licensing, mailbox management, shared mailboxes, distribution lists, and delegated access.
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Manage Microsoft Intune, including device enrollment, compliance policies, application deployment, configuration profiles, and troubleshooting.
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Administer Active Directory user accounts, groups, permissions, and Group Policy.
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Support Exchange Online and hybrid email environments, including mailbox creation/deletion, synchronization, permissions, and mail flow troubleshooting.
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Administer and support cloud-based document management systems, including user access, security permissions, workspaces, and content organization.
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Create and deploy new user accounts, devices, and firm systems.
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Provide Tier 1 application support and escalate complex issues to appropriate vendors or internal resources.
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Coordinate with vendors on system deployments, updates, maintenance, and critical issue resolution.
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Support hardware and peripherals, including computers, printers, monitors, copiers, conference room technology, and video conferencing systems.
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Provide technical support for scheduled and ad hoc video conferences and meetings.
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Maintain system documentation, procedures, and best practices.
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Assist with server patching, system updates, scheduled maintenance, and other infrastructure-related tasks.
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Participate in compliance audits and assist with documentation and evidence collection.
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Perform occasional maintenance or updates outside normal business hours as needed.
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3+ years of experience in IT helpdesk, technical support, systems administration, or a related role.
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Strong working knowledge of Microsoft 365, Active Directory, and Exchange.
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Experience supporting Windows environments and command-line tools.
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Experience with Microsoft Intune and device management preferred.
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Familiarity with Azure/cloud-based environments.
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Experience with IT ticketing systems and IT service management (ITSM) practices.
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Strong troubleshooting, problem-solving, and communication skills.
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Ability to prioritize multiple requests and provide professional support to end users.
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College degree, IT certification, or equivalent relevant experience preferred.
This position offers the opportunity to work across a broad range of IT systems and technologies while supporting a growing organization. Responsibilities may evolve based on business and technology needs.
