Customer Service Representative

Top Job

Located in Whitehall, OH

Salary: $20.00

QUALIFICATIONS:

• Good phone and problem solving skills.
• Strong basic computer skills.
• Able to operate office equipment.
• Must have cooperative attitude necessary to work effectively with others.
• Good communication skills (verbal & written).
• Must be able to follow verbal & written instructions.
• Ability to make decisions independently, but seek help when appropriate.
• Ability to multi-task
• Commitment to Management System and Continuous Improvement process.

 

PRIMARY DUTIES:

 

The primary duties of the employee are (but are not limited to) the following:

All employees have the responsibility to identify and stop further processing of non-conformances and take action to

• prevent non-conformances related to products produced, processes, services provided or the Quality/Environmental
• Management System.
• All employees have the responsibility to bring forth suggestions and participate in continuous improvement process
• and verify the implementation of solutions.
• Conform to all quality/safety/environmental requirements and procedures.
• Receive and enter all orders verbal, faxed or e-mailed. Handle all inquiries/problems.
• Receive and review electronically transmitted orders.
• Handle all customer service duties for sales persons and regions (Hanes Industries and Hanes Engineered Materials)
• Coordinate handling of customer inquiries and issues.
• Confirm rush orders.
• Create back orders.
• Work with plant on ship dates and any problems related to an order.
• Maintain open order files.
• Fax order confirmations to customer if required.
• Relay information relative to other FOB’s.
• Advise sales person of any customer issues.
• Write up return authorizations (CARs) and follow up
• Make quote changes for all local sales accounts
• Perform other duties as assigned.

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