CSR Tech Specialist

Located in Newberg, OR

Our Client in Newberg is seeking a Customer Service Technical Support Representative who will deliver exceptional technical support and service while efficiently following established procedures and processes to ensure customers’ support needs are met.

 

This is an evaluation-to-hire role

 

Primary Duties and Responsibilities: (include, but not limited to):

• Routinely interacts with customers and takes daily orders.
• Answers technical questions surrounding the company product line.
• Enters customers’ orders accurately and quickly.
• Maintains professionalism while ensuring strategic statements are met.
• Reports customer issues & on-time delivery issues daily.
• Completes RMA process when necessary and communicates with the customer to ensure completion in a timely manner.
• Maintains and controls all sales records.
• Utilizes CRM system to capture pertinent data.
• Analyzes and evaluates problems and makes decisions accordingly with input.
• Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.

 

Educational and Skill Requirements:

• At least 3 years of experience with mechanical troubleshooting and/or knowledge of company products.
• Knowledge of ISO and FDA requirements.
• Excellent problem-solving and decision-making skills.
• Requires the demonstrated ability to effectively communicate with all levels of the organization.
• Ability to work under pressure and maintain a pleasant demeanor.
• Ability to make quick and accurate decisions based on information collected.
• Ability to speak clearly and confidently in a positive manner when interacting with customers
• Strong technical and mechanical aptitude.
• Possess organizational skills with the ability to multitask.
• Proficient with Excel, Word, Outlook & Windows, and CRM systems.
• Outstanding verbal communication skills and strong telephone etiquette.
• Knowledge of basic electronics, pneumatics, and fluid power.

 

 

Physical Requirements:

Must be able to sit and/or stand for long periods of time at a computer workstation.

 

 

Work Schedule:

 

Monday-Friday 8 AM - 4:30 PM

• Ability to work flexible hours, with additional time as needed.
• Less than 1% unplanned absenteeism is expected.
• No more than 40 unexcused hours per calendar year

Pay:

$22/HR - DOE

 

Apply in 3 ways!

1. Call us at Monday-Friday, 8:00 AM-5:00 PM
2. Submit your application via www.ExpressPros.com/WestTualatin and select the West Tualatin office when applying
3. Email your resume to jobs.westtualatinor@expresspros.com

#1939OS

Apply Now