IT & Engineering Support Specialist (Entry Level)

Located in Salem, VA

We are seeking an entry-level IT & Engineering Support Specialist to provide hands-on technology support within an office and manufacturing environment.

This position will be the first point of contact for day-to-day IT needs while also assisting the engineering team with CAD modeling, production drawings, documentation, and general project support.

This is a great opportunity for a recent graduate, career changer, or someone early in their career who wants hands-on experience with IT support, manufacturing technology, CAD, engineering, automation, and AI-assisted tools.

Key Duties

• Troubleshoot desktops, laptops, printers, phones, software, and user accounts.

• Log, track, and resolve IT support tickets.

• Set up computers and equipment for new employees.

• Image, deploy, replace, and troubleshoot PCs, peripherals, and shop-floor terminals.

• Assist with Microsoft 365, infrastructure, and security-related tasks.

• Document IT fixes, systems, and processes.

• Assist engineers with basic part and assembly modeling.

• Update production drawings using SolidWorks and Onshape.

• Assist with measurements, documentation, prototypes, and other engineering projects.

Qualifications

• Strong general computer and Windows knowledge.

• Strong troubleshooting and problem-solving skills.

• Some exposure to 3D CAD software, such as SolidWorks, Onshape, Fusion, or similar.

• Clear written and verbal communication skills.

• Organized, reliable, and comfortable documenting work.

• Willingness and ability to learn new technology and systems.

Experience & Education

• 0–2 years of relevant experience.

• Recent graduates and career changers are encouraged to apply.

• Degree or certificate in IT, Engineering Technology, Drafting/CAD, or a related field is a plus, but not required.

• Helpdesk, desktop support, or IT internship experience is preferred.

• CompTIA A+ or similar coursework/certification is a plus.

• Basic networking and Microsoft 365 knowledge is preferred.

• Manufacturing or industrial experience is a plus.

Ideal Candidate

We're looking for someone who is patient, approachable, dependable, organized, and eager to learn. The right candidate will enjoy troubleshooting technology while also having an interest in engineering, CAD, manufacturing, robotics, and automation.