Production Control & Customer Operations Specialist

Located in Bloomingdale, GA

Production Control & Customer Operations Specialist

Job Type: Full-Time Department: Production Control / Customer Operations Reports To: Operations Management

Position Summary

We are seeking a detail-oriented and highly organized Production Control & Customer Operations Specialist to support customer communication, production planning, sales operations, inventory coordination, and supply chain activities.

This position serves as a key liaison between customers, internal departments, and overseas manufacturing facilities in Mexico, helping ensure accurate production planning, timely deliveries, accurate sales and shipment data, and efficient day-to-day business operations.

The ideal candidate is a persistent and dependable professional who is comfortable working with detailed data, managing multiple priorities, communicating across departments, and using Microsoft Excel and ERP systems such as SAP.

Key Responsibilities

Inventory & Sales Operations

• Receive customer production schedules and accurately enter and maintain data in SAP.
• Perform shortage analysis and create shipment orders based on customer requirements.
• Develop monthly sales plans and assist with annual business planning.
• Prepare customer-required documentation and coordinate information with internal departments.
• Communicate with overseas manufacturing facilities in Mexico regarding production schedules and customer requirements.
• Monitor and communicate production line availability while considering international holiday schedules.
• Respond promptly to customer inquiries and assist with resolving customer complaints.
• Coordinate with production, logistics, sales, and other internal teams to support customer requirements.

Sales Operations & Accounts Receivable

• Prepare daily shipment reports and monthly delivery summaries.
• Reconcile shipment and delivery information with customer records.
• Maintain monthly shipment data and monitor accounts receivable status.
• Prepare, issue, and manage customer invoices.
• Process sales transactions through SAP and coordinate with the Finance team.
• Prepare monthly sales closing reports.
• Follow up on outstanding customer payments when necessary.
• Maintain accurate records and ensure sales and shipment information is complete and up to date.

Country of Origin Compliance

• Manage country-of-origin documentation for imported products.
• Maintain origin qualification ratios for products manufactured in Mexico.
• Prepare and provide documentation in response to customer requests regarding country-of-origin requirements.
• Coordinate with internal teams and manufacturing locations to ensure documentation remains accurate and compliant.

Additional Responsibilities

• Support new customer setup, including vendor and banking registration in coordination with Finance.
• Prepare finished goods inventory audit reports.
• Prepare corrective action reports related to inbound product issues and customer claims.
• Assist with special projects and other operational activities as needed.
• Travel to customer sites as needed to support customer communication and business needs.

Qualifications & Skills

Required

• Strong attention to detail and excellent organizational skills.
• Persistent, dependable, and consistent work ethic.
• Advanced or strong Microsoft Excel skills — this is one of the most important qualifications for the position.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Strong ability to work independently while also collaborating with internal and external teams.

Preferred

• Experience in customer operations, supply chain, logistics, manufacturing coordination, or a related field.
• Experience working with an ERP system; SAP experience is strongly preferred.
• Spanish-speaking ability is preferred due to communication with overseas manufacturing facilities in Mexico.
• Experience with inventory, sales operations, accounts receivable, or production planning.
• Experience working with international customers or manufacturing operations.

What We're Looking For

The successful candidate will be someone who is organized, proactive, dependable, and comfortable working with numbers and detailed information. This person should enjoy solving problems, communicating with different teams, and ensuring that customer and production requirements are handled accurately and on time.

If you have strong Excel skills, experience with SAP or other ERP systems, and a background in customer operations, supply chain, logistics, or manufacturing, we encourage you to apply.

Apply Now