Fiscal Accounts Technician II

Located in Baltimore, MD

Salary: $18.95 per hour

Express Employment Professionals – Baltimore is currently seeking a reliable and customer-focused Fiscal Accounts Technician II for a temporary assignment with the in Baltimore, MD area.

This position is an excellent opportunity for someone with strong customer service, data entry, administrative, and financial processing skills who enjoys working in a professional, customer-facing environment.

Position Details

• Schedule: Monday–Friday, 8:00 AM–4:30 PM
• Hours: 40 hours per week
• Pay: $18.95 per hour

Job Responsibilities

The Fiscal Accounts Technician II will support the Customer Resource Center and assist with daily customer service, financial processing, and administrative functions, including:

• Mailing W-2G tax forms to customers.
• Processing and returning checks for issues including:
• Missing signatures
• Illegible information
• Incorrect payee
• Incorrect payment amount
• Returning outdated subscription applications.
• Greeting and assisting customers by phone and in person in a professional and courteous manner.
• Answering customer inquiries and providing assistance regarding Maryland Lottery and Gaming policies and procedures.
• Processing winning tickets in accordance with company policies and procedures.
• Responding to customer inquiries and requests via email.
• Performing accurate and timely data entry.
• Maintaining a high level of professionalism and customer service at all times.
• Assisting with other administrative duties as needed.

Qualifications

The ideal candidate will have:

• Previous experience in customer service, administrative support, accounting, or financial processing.
• Excellent data entry and computer skills.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Professional and courteous customer service skills.
• Ability to handle confidential customer and financial information appropriately.
• Ability to follow established policies, procedures, and guidelines.
• Strong organizational and time-management skills.
• Ability to work independently while also functioning effectively as part of a team.

If you are an organized, detail-oriented professional with strong customer service and data entry skills, Express Employment Professionals – Baltimore would like to hear from you!

 

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