Bilingual Legal Intake Specialist (English/Spanish)

Location: Tampa, FL 33634
Schedule: Full-Time, M-F 9am-5pm
Pay: $22-$28/HR- based on experience

Temp to Perm

Position Summary

We are seeking a Bilingual Legal Intake Specialist who excels on the phone, thrives in a client-focused environment, and has a strong ability to build rapport with prospective clients. This role serves as the first point of contact for individuals seeking legal services and requires a combination of exceptional customer service, consultative sales skills, and diligent follow-up.

The ideal candidate is fluent in English and Spanish, confident handling high-volume inbound and outbound calls, and skilled at guiding potential clients through the intake process. Immigration law experience is highly preferred.

Key Responsibilities

• Serve as the primary point of contact for prospective clients via phone, text, email, and online inquiries.
• Conduct detailed client intake interviews in both English and Spanish.
• Build trust and establish rapport with potential clients through professional, empathetic communication.
• Utilize consultative sales techniques to identify client needs, explain the firm's services, and encourage scheduling of attorney consultations.
• Follow up consistently with leads, referrals, and prospective clients to maximize client conversion rates.
• Answer questions regarding the intake process and legal services while maintaining compliance with firm guidelines.
• Schedule consultations and manage attorney calendars.
• Accurately enter and maintain client information in the case management system.
• Obtain supporting documentation and information needed for case evaluation.
• Track intake metrics and maintain organized records of all client communications.
• Provide exceptional customer service throughout the client journey.

Qualifications

• Fluent in English and Spanish (verbal and written).
• Minimum 2 years of experience in legal intake, customer service, call center, admissions, recruitment, sales, or a client-facing role.
• Strong phone presence with the ability to engage, qualify, and convert prospective clients.
• Proven follow-up skills and persistence in managing lead pipelines.
• Consultative sales experience with a focus on relationship-building and closing opportunities preferred.
• Excellent communication, active listening, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Office and CRM/case management software.
• Ability to multitask and perform in a fast-paced environment.

Preferred Qualifications

• Previous immigration law experience strongly preferred.
• Experience working in a law firm, particularly in Immigration, Personal Injury, Family Law, or Civil Litigation.
• Familiarity with legal case management software.
• Experience handling high-volume inbound and outbound calls.

Key Skills

• Bilingual English/Spanish Communication
• Phone Sales & Client Conversion
• Consultative Selling
• Lead Management & Follow-Up
• Appointment Setting
• Relationship Building
• Customer Service Excellence
• Active Listening
• Data Entry & Case Management
• Time Management & Organization

Ideal Candidate

The successful candidate is a people person who enjoys helping others, is comfortable spending much of the day on the phone, and understands how to turn inquiries into retained clients through exceptional service, effective communication, and consistent follow-up. Immigration legal experience and a demonstrated ability to convert leads into consultations will make this candidate stand out.

APPLY NOW!

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