1. Resident & Tenant Relations

• Serve as the main point of contact for residents
• Handle resident questions, complaints, and disputes
• Communicate property rules, policies, and upcoming work
• Coordinate move-ins and move-outs
• Encourage lease renewals and resident retention

2. Leasing & Occupancy

• Show available apartments to prospective residents
• Process applications and supporting documentation
• Prepare or coordinate leases
• Track vacancies and upcoming lease expirations
• Follow up with prospective residents
• Coordinate apartment readiness before new residents move in

3. Rent & Administrative Duties

• Monitor rent collections and outstanding balances
• Maintain resident and property records
• Process invoices and purchase orders
• Track expenses against the property's budget
• Prepare daily, weekly, or monthly reports for ownership or regional management