Position Summary
We are seeking a detail-oriented Customer Service Claims Coordinator to support transportation and logistics operations by managing freight claims, invoice discrepancies, shortages, overages, and damaged shipments. This role serves as a key point of contact between customers, carriers, warehouse teams, and internal departments to investigate issues, resolve claims, and ensure timely customer support. The ideal candidate is organized, analytical, and able to thrive in a fast-paced environment.

Key Responsibilities

• Investigate and resolve overage, shortage, damage (OS&D), and freight claim issues.
• Respond to customer, carrier, and internal inquiries via phone and email.
• Gather documentation and information needed to process claims and shipment discrepancies.
• Retrieve proof of delivery and supporting transportation records as needed.
• Assist with claims reporting, trend analysis, and process improvement initiatives.
• Provide training and support to customer service and transportation personnel.
• Coordinate with dispatch, warehouse, and customer service teams to resolve shipment-related concerns.
• Support general customer service activities, including appointment scheduling and issue resolution.
• Perform other related duties and special projects as assigned.

Qualifications

Required

• Associate degree or equivalent work experience.
• 1-2 years of customer service experience.
• Strong communication, problem-solving, and organizational skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to analyze information and resolve issues effectively.

Preferred

• Bachelor's degree in Business, Logistics, Supply Chain, or related field.
• Experience in transportation, warehousing, freight claims, or logistics customer service.
• Knowledge of accounts receivable processes.
• Experience with ERP systems such as SAP.

Work Environment

• Office-based position in a professional business environment.
• Primarily sedentary work with occasional movement between office areas.
• Overtime may be required based on business needs.

Interested? Give us a call TODAY -(410) 820-8888 or (410) 860-8888!

We also accept applications in the office or online at www.ExpressPros.com. Resumes are okay too! You can email one to our Easton or Salisbury office.

Not looking, but know someone who is? We offer referral bonuses! Help your friends and family while you also help yourself!