Dispatcher

Located in Fort Worth, TX

Salary: 18-22

Position: Dispatcher

A third-party logistics (3PL) and warehousing company in Fort Worth is looking to add a Dispatcher to their team!

Schedule: Monday-Friday 7:00am-4:00pm

Pay: $18-22/hr

Position Responsibilities:

• Build relationships and trust with customers and drivers through open and interactive communication
• Take incoming orders and questions regarding pickups and deliveries via phone and email
• Develop and manage pickup and delivery routes as efficiently and cost effectively as possible
• Determine the best delivery methods and negotiate rates with brokers to ensure smooth operation through a variety of channels, aiming for maximum efficiency
• Obtain or prepare the necessary carrier documentation for loads and provide drivers with needed information to successfully complete pickups and deliveries on time and in a professional manner
• Coordinate pickup / delivery appointments with destination site
• Maintain contact with truck drivers throughout their routes to monitor their progress and to troubleshoot any problems that may arise along the way
• Collaborate with management to modify daily routes when needed to accommodate the needs of customers
• Data entry of loads into Transportation Management System
• Filing of paperwork
• Handle customer issues, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Go the extra mile to provide customers with pickup / delivery information and updates, including scanning and sending paperwork
• Monitor truck maintenance and repair schedules
• Perform other duties as assigned.

Position Qualifications:

• At least 1 year of local truck dispatching experience is preferred
• Strong attention to detail is required
• Proven customer support experience
• Excellent written and verbal communication skills; must have good manners and be respectful
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to respond to different types of personalities
• Ability to multi-task, prioritize, and manage time effectively. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Proficiency in office software
• Must be responsible and reliable
• High school degree/GED is required
• Typically a Monday – Friday work schedule, however, may be asked to work evenings and weekends based on the needs of the business. Flexibility in scheduling is preferred.

Express Employment Associate Benefits:

• Weekly Pay
• Qualify for Holiday Pay
• Medical, Dental, and Vision Benefits
• Referral Bonuses

How to Apply:

• To apply, please send your resume to priscilla.evans@expresspros.com
• For fastest service: Come into our office at 6635 Sandshell Blvd. Fort Worth, TX 76137
• Application Hours: Monday-Thursday 9am-2pm, Fridays 9am-12pm
• Call to speak with us directly at 817-877-1044

 

Apply Now