Customer Service Representative

Located in Atlanta, GA

Salary: 20

CONFIDENTIAL JOB OPPORTUNITY 

Customer Service & Logistics Coordinator 

Our goal is to meet or exceed customer needs by providing the highest-quality service and supporting continuous improvement. This role provides customer support, order and shipment coordination, documentation, data management, and operational assistance while maintaining accuracy, responsiveness, and strong service standards. 

Roles & Responsibilities 

Customer Support 

• Respond promptly to customer phone calls and emails 

• Address inquiries regarding orders, shipments, and general account information 

• Assist with special shipment requests under the guidance of the CSR Lead or Operations Manager 

• Provide accurate and timely updates to customers and internal stakeholders 

Order & Shipment Processing 

• Review and enter customer orders into the system 

• Generate tasks and coordinate with warehouse staff to ensure customer requirements are met 

• Monitor shipment schedules and assist with carrier coordination 

• Support shipment routing and follow up on pickups as needed 

Documentation & Data Management 

• Maintain accurate and organized records of orders, communications, and shipment documentation 

• Assist with daily data collection for customer billing 

• Update SKU information in the system as needed, including adding, editing, and inactivating records 

• Support preparation of KPI and End-of-Day shipment reports 

Team & Operations Support 

• Participate in daily team meetings and share relevant updates or issues 

• Follow operational and quality procedures to support accuracy and compliance 

• Assist with continuous improvement activities and process enhancements 

• Provide coverage and support for colleagues when necessary to meet customer requirements 

Safety & Workplace Standards 

• Maintain a clean, safe, and orderly office environment 

• Follow safety and housekeeping protocols 

• Adhere to the employer's Quality System and established procedures 

Job Skills & Specifications 

• Ability to relocate is an asset 

• Detailed knowledge of applicable company procedures 

• Strong working knowledge of office productivity software 

• Excellent communication and problem-solving skills 

• Ability to thrive in a team environment 

• Experience with the applicable warehouse/order management system or ability to learn it quickly 

• Well organized with strong attention to detail 

• Possible extended work hours depending on schedule and performance 

• Ability to work effectively under scheduling pressures 

• Commitment to exceptional customer service and cost-conscious operations 

Qualifications & Requirements 

• Valid driver's license 

• Minimum one year of customer service experience 

• Warehousing experience is a plus 

• Computer literate, including basic inventory-control systems and office software 

• Office administration certificate is a plus 

Disclaimer 

This job description describes the general nature and level of work performed in this classification. It is not intended to be a comprehensive list of every duty, responsibility, or qualification associated with the position. 

CONFIDENTIAL: Company-identifying information has been omitted. Additional employer, schedule, compensation, location, and position details will be provided to qualified candidates. 

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