Operations Agent

Located in Philadelphia, PA

Salary: $20

Operations Agent

Job Type: Full-Time Mon-Fri 11am-6:30pm
Industry: Freight Forwarding / Logistics / Transportation

Job Summary

We are seeking a detail-oriented and customer-focused Operations Agent to support daily freight and shipment operations. The Operations Agent will coordinate domestic and international shipments, maintain accurate shipment records, prepare documentation, track freight, assist with billing, and communicate with customers, carriers, airlines, warehouses, and internal teams.

The ideal candidate is organized, comfortable working in a fast-paced environment, and able to manage multiple shipments and priorities while maintaining accuracy and excellent customer service.

Key Responsibilities

• Process and coordinate customer shipment bookings for domestic and international freight.

• Enter shipment information accurately into transportation and warehouse management systems.

• Create and maintain shipment records, including MAWB/HAWB information, routing instructions, and shipment details.

• Track shipments and provide timely status updates to customers and internal teams.

• Prepare shipping documentation and ensure all paperwork is complete, accurate, and compliant.

• Communicate with customers, airlines, carriers, warehouses, and destination offices to coordinate shipments and resolve issues.

• Assist with billing by reviewing shipment charges, preparing invoices, and researching and resolving billing discrepancies.

• Perform accurate and timely data entry while maintaining organized shipment records.

• Monitor shipment activity and prepare operational reports as needed.

• Review shipment information for accuracy and identify potential delays or issues.

• Support daily operational activities and help ensure shipments move efficiently and according to customer requirements.

• Provide professional and responsive customer service throughout the shipment process.

• Follow company procedures, transportation requirements, and applicable shipping regulations.

• Perform other operational and administrative duties as assigned.

Qualifications

• Previous experience in freight forwarding, logistics, transportation, shipping, or operations preferred.

• Experience handling domestic and/or international shipments is a plus.

• Familiarity with MAWB/HAWB, freight documentation, shipment tracking, and routing preferred.

• Strong computer and data-entry skills.

• Excellent attention to detail and accuracy.

• Strong written and verbal communication skills.

• Ability to communicate effectively with customers, carriers, airlines, warehouses, and internal departments.

• Strong organizational and time-management skills.

• Ability to multitask and prioritize work in a fast-paced environment.

• Strong problem-solving skills and the ability to resolve shipment issues efficiently.

• Customer-service-oriented with a professional attitude.

Preferred Skills

• Freight Forwarding

• Logistics Operations

• Shipment Tracking

• International Shipping

• Air Freight

• MAWB / HAWB

• Transportation Management Systems (TMS)

• Warehouse Management Systems (WMS)

• Data Entry

• Billing and Invoicing

• Customer Service

• Microsoft Office / Excel

What We’re Looking For

We are looking for someone who is organized, dependable, detail-oriented, and able to stay calm under pressure. The successful candidate will be comfortable managing multiple shipments at once and communicating with several parties to ensure freight moves smoothly from booking through delivery.

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