We are seeking a friendly, professional, and customer-focused Bilingual Customer Service Representative for one of our clients. The ideal candidate will provide exceptional customer support in both English and a second language, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. Strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential.

Essential Duties and Responsibilities

• Answer incoming calls, emails, and customer inquiries in English and a second language.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and concerns professionally and efficiently.
• Process orders, account updates, payments, and other customer transactions.
• Document customer interactions and maintain accurate records in company databases.
• Escalate complex issues to management when necessary.
• Follow company standards for customer service and compliance.
• Build positive relationships with customers by providing timely and courteous assistance.
• Collaborate with team members and other departments to resolve customer issues.
• Meet performance goals related to quality, productivity, and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Fluency in English and a second language (verbal and written).
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with computers, customer service software, and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to communicate clearly by phone, video, and written correspondence.
• Occasionally lift and move items up to 20 pounds.