We are looking for an organized, dependable, and detail-focused Billing Clerk to support our billing and administrative operations. This position plays an important role in maintaining accurate customer records, processing invoices, monitoring accounts, and helping ensure billing issues are handled promptly.

The successful candidate will be comfortable working with numbers, communicating with customers, managing multiple priorities, and maintaining accurate documentation. Strong Microsoft Excel skills are important, as this position will regularly create and maintain spreadsheets and reports.

Key Responsibilities

• Process and prepare customer and carrier invoices accurately and on time
• Monitor incoming phone calls and emails and route or respond to inquiries as appropriate
• Maintain accurate billing files, supporting documentation, and customer records
• Create Excel spreadsheets and reports to track billing activity, rates, trends, and other information
• Monitor customer accounts and balances for discrepancies or past-due amounts
• Research billing inconsistencies and assist with resolving account issues
• Update accounts receivable records, including new customer accounts, payments, and outstanding balances
• Follow up on open invoices once they become past due
• Communicate professionally with customers regarding billing questions, discrepancies, or account concerns
• Prepare clear and accurate reports related to billing and account activity
• Maintain organized electronic and/or paper filing systems
• Represent the company professionally when interacting with customers, carriers, vendors, and coworkers
• Assist with general clerical and administrative duties as needed
• Perform additional responsibilities as assigned

Qualifications

• 1 to 2 years of billing experience required
• Previous experience in the trucking, transportation, or logistics industry is a plus
• Strong attention to detail with excellent organizational skills
• Effective written and verbal communication skills
• Proficiency with Microsoft Office, particularly Microsoft Excel
• Experience with QuickBooks and/or Profit Tools is a plus
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong problem-solving skills and the ability to identify discrepancies
• Dependable, professional, and comfortable working both independently and as part of a team
• Positive attitude and willingness to assist where needed

Experience

• Billing: 1 to 2 years required
• Accounting or accounts receivable: 1 year preferred
• Microsoft Excel: 1 year preferred
• QuickBooks: Preferred