Customer Service Representative

Located in Pittsburgh, PA

Salary: $23-$26/hr.(boe)

Job Description:

• Responsibilities of the Customer Service Representative include the following:
• Services existing accounts, quote product to clients, obtains orders.
• Submits quote requests and place orders to manufacturing partners.
• Resolving customer complaints.
• Coordinate installation appointments for Pittsburgh office and independent contractors in conjunction with technicians, contractors, and management.
• Maintains basic inventory records to ensure product is on hand for order fulfillment.
• Establish and maintain client records. Determine correct resolution to client complaints; take corrective action and monitor results.
• Communicate with billing department to ensure proper billing to contracts, other third- party payers and client/patients for all products and services delivered.
• Perform other duties as assigned by Managing Partner.

Schedule: Monday – Friday; 8:30am -4:30pm

Qualifications

• One year of experience in HME Customer Service
• Insurance reimbursement knowledge and health insurance billing experience
• Computer skills that include word processing, and efficient use of the internet, Gmail and Microsoft Suite.
• Salesforce and QuickBooks experience is a plus but not required.
• Effective interpersonal, time management and organizational skills, with strong attention to detail.
• Ability to recognize and direct information to the appropriate health care provider.
• Ability to operate in a fast-paced environment.
• Excellent communication skills.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

 

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