Service Writer

Located in Tyler, TX

Salary: $15- hour

Express Employment Professionals is seeking applicants for a Service Writer position for a Tyler, TX company! We are a full-service Staffing Firm where we work with companies in East Texas that have full-time, part-time and temporary. Since we cannot guarantee placement, there is no fee for using our services!

In this role, you will:

• Serve as the primary point of contact between customers and the service department.
• Greet customers, gather information, understand their concerns, and accurately document service needs.
• Write up repair orders and service tickets for heavy trucks and equipment.
• Gather detailed information from customers regarding mechanical problems and service requests.
• Work directly with Service Technicians to communicate customer concerns and repair needs.
• Help technicians understand the customer's problem and ensure the requested work is clearly documented.
• Use the company's SAP system to create and manage repair orders, work orders, invoicing, and related documentation.
• Submit service tickets, work orders, and invoices accurately and in a timely manner.
• Process and submit checks and other required documentation.
• Schedule service appointments and coordinate customer needs with the service department.
• Monitor jobs and repairs to help ensure work progresses efficiently.
• Follow up with customers regarding repair status, questions, approvals, and completed work.
• Answer customer and service-provider questions professionally and accurately.
• Handle customer complaints and difficult situations while maintaining a calm and professional attitude.
• Explain customer concerns and equipment problems to service staff to help ensure satisfactory service delivery.
• Keep customers informed throughout the repair process.
• Help coordinate delivery and completion of service work.
• Maintain accurate records and ensure all required paperwork is complete.

We like to hear from candidates with the following:

• Minimum 1 year of Service Writer or similar service-industry experience required.
• Previous experience writing service tickets, repair orders, or work orders strongly preferred.
• Experience working directly with customers in a service environment.
• Experience with SAP or a similar service/invoicing system preferred.
• Knowledge of heavy trucks, tractors, or equipment is strongly preferred.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• Ability to communicate effectively with both customers and Service Technicians.
• Strong organizational and follow-up skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to prioritize urgent repairs and customer needs.
• Professional, dependable, and team-oriented.

Apply now! Or call our office at 903-592-9999 to speak to a recruiter about setting up an interview!

Apply Now