Customer Liaison/Office Services Coordinator

Located in Mineola, TX

Salary: $18- hour

Express Employment Professionals is seeking applicants for an Office Services Coordinator position for a Mineola, TX company! We are a full-service Staffing Firm where we work with companies in East Texas that have full-time, part-time and temporary. Since we cannot guarantee placement, there is no fee for using our services!

In this role, you will:

• Serve as the primary liaison between Sales, Production, Shipping, Technical Support, sales representatives, distributors, and end-user customers.
• Provide customers and distributors with consistent, accurate updates regarding order status, machine status, production progress, and shipping status.
• Coordinate communication between internal departments to ensure customers receive timely information.
• Confirm all pre-shipment requirements are completed before machines are released for shipment, including:
• Pre-installation documentation
• Correct shipping address
• Appropriate offload equipment
• Other required customer or site preparations
• Track machine and order status across multiple systems, including Zoho, Microsoft Word, PowerPoint, and internal tracking systems.
• Maintain accurate records and ensure information is kept current across applicable systems.
• Identify potential issues or missing information before they create shipping delays or customer problems.
• Help prevent shipping errors such as incorrect addresses, missing documentation, or incomplete pre-installation requirements.
• Greet visiting customers, distributors, and other guests and serve as a professional face of the company.
• Handle incoming phone calls and customer inquiries with professionalism and strong phone etiquette.
• Manage sensitive customer situations, including frustrated customers, complaints, and disputes between customers and distributors
• Communicate difficult or incomplete information honestly, tactfully, and professionally, while avoiding unnecessary commitments or promises.
• Research and find answers independently rather than routinely interrupting other team members for information.
• Work across departments to ensure smooth handoffs and clear communication throughout the customer and order process.
• Perform routine data entry, record keeping, and administrative tasks as needed.
• Take ownership of improving communication and coordination processes as the role develops.

We like to hear from candidates with the following:

• Minimum 5 years of customer service experience required.
• Experience in dealerships, retail, manufacturing, equipment sales, or other customer-facing environments is valuable.
• Capital equipment or manufacturing customer service experience is strongly preferred, but not required.
• Proven ability to work with upset, frustrated, or demanding customers without taking criticism personally.
• Strong verbal communication and professional phone etiquette.
• Excellent interpersonal and customer service skills.
• Strong attention to detail and follow-through.
• Proficient with Microsoft Office, including Word and PowerPoint.
• Experience with Zoho is a plus.
• Comfortable learning and working across multiple computer systems and internal tracking platforms.
• Solid typing and data-entry skills.
• Strong organizational and time-management skills.
• Resourceful and self-motivated — able to look for answers and solve problems independently.
• Tactful and diplomatic when communicating sensitive information.
• Professional and personable when greeting customers and visitors.
• Ability to remain calm and professional in difficult situations.
• No specific degree is required. A strong, proven customer service background and the right personality are more important than formal education.

Apply now! Or call our office at 903-592-9999 to speak to a recruiter about setting up an interview!

Apply Now