Inside Sales Rep/ Franklin

Located in Franklin, TN

This Temporary Associate supports Christie Cookie’s busy holiday season by assisting corporate and individual customers with gift orders, coordinating order details, and ensuring a smooth, accurate, and positive customer experience from initial inquiry through shipment.

Key Responsibilities

Customer Sales & Order Support

· Sell Christie Cookie products to corporate and individual customers via phone, email, and the online portal

· Contact customers regarding holiday orders, respond to incoming inquiries, and follow up on order details

· Assist customers with artwork, recipient lists, payment, shipping information, and other required order components

Order Entry & Accuracy

· Create sales orders in Salesforce and submit them to Customer Service for processing

· Review orders for completeness, accuracy, and readiness for fulfillment

· Work closely with Customer Service to help ensure orders are processed accurately and on time

Artwork & Vendor Coordination

· Create or update simple customer images in Canva

· Coordinate with the offsite printer to help ensure lid artwork is accurate and completed on schedule

Customer Experience & Issue Resolution

· Troubleshoot customer issues in a timely and professional manner

· Track FedEx shipments and provide customers with package status updates

· Perform data entry and other administrative tasks as needed during downtime

 

Skills/Knowledge

· Proficiency in Microsoft Word, Excel, and Outlook

· Proficiency with Canva or similar basic design tool preferred

· Familiarity with Salesforce preferred

· Familiarity with e-commerce platforms, including Commerce Tools, preferred but not required

· Strong verbal and written communication skills

· Highly organized with strong attention to detail and accuracy

· Ability to manage multiple customer requests and shifting priorities in a fast-paced, seasonal environment

· Comfortable working independently with limited supervision

· Previous sales support, customer service, or order entry experience preferred

· Ability to stay focused while managing detailed order information.

 

Environment

· Office-based role in an open workspace environment

· Primarily seated work with occasional lifting up to 5 lbs

· Onsite parking available

· One-hour unpaid lunch

 

Dress

· Business casual

Hours

· Standard hours are Monday-Friday 8:00 AM–5:00 PM. During peak holiday periods (Nov 15- Dec 15), overtime will likely be required based on business needs

Success in this role looks like:

· Customers receive timely, helpful, and professional communication

· Holiday orders are entered accurately and completely

· Artwork, recipient lists, payments, and shipping details are followed up on proactively

· Customer issues are resolved or escalated quickly

· Internal teams receive the information needed to process orders smoothly

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