Customer Service Representative

Located in Needham, MA

Our client is looking for a friendly, organized Customer Service Representative to serve as the first point of contact for customers. This position will handle customer calls and emails, schedule service appointments, process parts orders, and work closely with the sales, service, and parts teams to ensure customers receive timely and accurate support.

Location: Needham, MA
Pay Rate: $22.00-$25.00/hour
Schedule: Monday-Friday, 7:30 AM-4:30 PM

Responsibilities

• Answer customer calls and emails regarding service requests, parts orders, and equipment questions
• Schedule and coordinate service calls with technicians
• Process parts orders and quotes and follow up on order status
• Maintain accurate customer records and notes in company systems
• Communicate clearly and professionally with customers, including those experiencing urgent equipment issues
• Pass along sales leads to the appropriate team members
• Coordinate with the sales and service teams on installations and deliveries
• Work with multiple departments to resolve customer questions and requests

Qualifications

• 1+ year of customer service experience
• Experience with dispatch, parts, scheduling, or equipment-related customer service is a plus
• Industrial or equipment experience is preferred but not required
• Strong verbal and written communication skills
• Excellent organization and ability to manage multiple requests at once
• Comfortable using computers and order/scheduling software
• Calm, professional, and solution-oriented approach to customer concerns
• Mechanical or laundry industry knowledge is a plus, but not required; training will be provided

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