IT Help Desk Support Specialist

Location: Winona, MN
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $21.00-$27.00/hour DOE
Position Type: Full-Time

Position Overview

We are seeking a customer-focused IT Help Desk Support Specialist to provide technical support and troubleshooting assistance across a variety of hardware, software, network, and business systems. This position serves as the first point of contact for end users and plays a critical role in keeping technology systems running efficiently and effectively.

The ideal candidate combines strong technical knowledge with excellent communication skills, enjoys solving problems, and is able to explain technical concepts in a way that users can easily understand. This role offers the opportunity to support business operations through both traditional IT support and data-driven technology solutions.

Responsibilities

• Serve as the primary point of contact for employees seeking technical assistance.
• Respond to support requests via phone, email, remote access, and in person.
• Troubleshoot hardware, software, system, and network issues.
• Install, configure, and maintain workstations, software, peripherals, and user accounts.
• Ensure computers, software applications, and network systems operate efficiently.
• Provide onboarding and technology training to new employees.
• Assist users with business applications, email systems, and productivity tools.
• Develop and support data-driven tools and reporting solutions.
• Utilize SQL and reporting tools to retrieve data and generate reports.
• Create process improvements and technical solutions that enhance business operations.
• Maintain documentation related to systems, procedures, and troubleshooting techniques.
• Provide both on-site and remote support as needed.
• Assist with security, virus prevention, and technology best practices throughout the organization.

Qualifications

Required

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Experience supporting Windows and Mac operating systems.
• Knowledge of computer hardware, software, networking, and security concepts.
• Familiarity with Microsoft Office applications and common business software.
• Ability to prioritize and manage multiple support requests.
• Strong analytical thinking and attention to detail.
• Experience using SQL to query data and generate reports.
• Experience developing solutions using Python or similar programming tools.

Preferred

• Associate's Degree in Computer Science, MIS, Information Technology, STEM-related field, or equivalent experience.
• 2-4 years of IT support, help desk, or technical support experience.
• Experience with network administration and installations.
• Experience supporting databases and business systems.
• Knowledge of cybersecurity best practices.
• Experience developing process automation or business intelligence tools.

Benefits

• Competitive pay based on experience.
• Stable Monday-Friday schedule.
• Opportunity to work on a wide variety of technologies and business systems.
• Professional growth and development opportunities.
• Collaborative team environment.

Why Join Us?

• Opportunity to make a direct impact on daily business operations.
• Diverse mix of technical support, troubleshooting, reporting, and process improvement work.
• Exposure to both infrastructure and business technology solutions.
• Ability to expand technical skills across multiple platforms and systems.
• Long-term career growth within a stable organization.