Job Overview

We are seeking an experienced Apartment Leasing Agent to join our property management team. In this role, you will be responsible for managing the leasing process, engaging with prospective tenants, and ensuring a seamless rental experience that aligns with legal and company standards. The ideal candidate will possess a strong background in property leasing, customer service, and administrative functions within the real estate sector. This position offers an opportunity to contribute to a dynamic team dedicated to providing exceptional housing solutions while maintaining compliance with fair housing regulations and property management best practices.

Duties

• Greet prospective tenants professionally, conduct property tours, and provide detailed information about available units and community amenities.
• Manage lease or rental agreement processes, including application screening, credit checks, and document preparation using property management tools such as Yardi or OneSite.
• Ensure compliance with landlord-tenant laws, Fair Housing regulations, and Section 8 housing policies throughout all leasing activities.
• Handle client communication via phone, email, and in person to address inquiries, negotiate lease terms, and upsell available units or services.
• Maintain accurate data entry of tenant information, lease details, and occupancy records while managing filing systems for easy retrieval.
• Collaborate with property maintenance teams to coordinate move-ins/move-outs and ensure units meet quality standards.
• Assist in budgeting and financial reporting related to leasing activities; support property management in occupancy rate optimization.
• Resolve conflicts professionally by applying conflict management skills and adhering to legal administrative procedures.
• Support team management efforts by training new staff on leasing procedures and customer service protocols.
• Uphold office etiquette standards while managing multiple priorities efficiently within a fast-paced environment.

Skills

• Proven experience with property management software such as Yardi, OneSite, or similar platforms.
• Strong knowledge of landlord-tenant law, Fair Housing regulations, LIHTC (Low-Income Housing Tax Credit), and Section 8 policies.
• Excellent customer service skills combined with effective negotiation abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks and reporting.
• Demonstrated ability in lease or rental agreement management and contracts administration.
• Background in real estate administrative experience or property management company operations.
• Exceptional communication skills with professional phone etiquette and client relationship management expertise.
• Ability to handle conflict resolution tactfully while maintaining positive tenant relationships.
• Experience in facilities management, property maintenance coordination, budgeting, data entry, filing systems, and office administration.
• Strong team management capabilities coupled with a proactive approach to upselling additional services or units.

This role is ideal for motivated professionals seeking to advance their career within the property management industry by leveraging their leasing expertise and administrative proficiency. We welcome applicants committed to delivering outstanding service while ensuring compliance with all relevant regulations.