Guest Service Agent (Temporary - Graveyard Shift) Corte Madera

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Located in Corte Madera, CA

Salary: $23.00/hr.

Job Title: Guest Service Agent/Night Auditor (Temporary Graveyard Shift) Corte Madera

Schedule: Sunday - Thursday, 10:00pm - 6:00am

Pay Range:  $23.00/hr.

Description/Requirements: 

Our client is looking for a Guest Service Agent who will be responsible for welcoming and greeting all guests in a friendly manner, answering telephone calls, processing guest check-ins and checkouts efficiently, answering guest questions, providing location directions, and making reservations. The Agent will assist guests and coordinate with housekeeping, housekeeping support staff, maintenance staff, and management to fulfill guest needs and requirements. In addition, the Agent may provide guests with access to hotel services, forward in-room meal requests, and ensure mail, faxes, and packages are delivered in a timely manner. This role may also serve as a concierge function, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing information about local events and attractions.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

 

To perform this job successfully, the Agent must be able to perform each essential duty and responsibility in a safe and satisfactory manner, be punctual, and maintain a good attendance record. In addition, the requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable an Agent with disabilities to perform essential job functions.

• Ensure compliance with all safety practices for employees and guests.
• Responsible for closing out the day and starting new day transactions, and for guest check-in/check-out processes conducted courteously and efficiently.
• Responsible for answering telephone calls, directing calls as needed, answering questions, and taking guest room reservations.
• Responsible for completing tasks outlined on the Front Desk Checklist.
• Proactively provide information to guests to ensure complete guest satisfaction and respond promptly to all guest inquiries.
• Responsible for resolving or coordinating the resolution of guest complaints (and compliments) in a professional, courteous, and timely manner.
• Responsible for completing regular tasks assigned by the Manager or General Manager.

TASKS:

• On a daily basis, comply with and complete all Front Desk Checklist requirements.
• Welcome all guests; receive all compliments and complaints, and respond accordingly.
• Accept all payments toward guest accounts, including cash, credit cards, and coupons/vouchers.
• Make future reservations for guests at the hotel using reservation sales techniques.
• Perform Front Desk functions including room status changes, reports, revisions, and in-house room moves.
• Communicate with Housekeeping regarding room moves, early checkouts, late departures, items to be placed in rooms, and requests for additional items.
• Communicate with Maintenance regarding guest room repairs requiring immediate attention.
• Maintain an accurate cash balance throughout the day.
• Ensure the Front Desk and Lobby areas are clean and presentable at all times.
• Close out the day and open a new business day by following audit procedures and submitting credit card charges.

Call our office 415-472-5400

Visit our office 38 Mitchell Blvd, San Rafael, CA, 94903

Send your resume to Jobs.SanRafaelCA@ExpressPros.com

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