Customer Service Representative

Located in Greensboro, NC

Salary: $17-$18. (Based on Experience)

Customer Service Representative 

Job Description

Express Employment Professionals is hiring a professional and dependable Customer Service Representative for a full-time, on-site opportunity. This position combines customer service, receptionist, and administrative support responsibilities and requires someone who is confident communicating over the phone while managing documentation and computer-based tasks.

We are seeking an organized, detail-oriented individual who can successfully multitask in a busy office environment while maintaining a professional and helpful approach with customers, callers, and internal departments.

Responsibilities

• Answer incoming telephone calls professionally and courteously.
• Assist callers with general questions and direct calls to the appropriate department or team member.
• Receive, review, and process documentation accurately.
• Ensure paperwork and electronic documentation are routed to the correct departments.
• Perform general receptionist and administrative support responsibilities.
• Enter, update, and maintain information within company computer systems.
• Use Microsoft Outlook for email communication, scheduling, and daily correspondence.
• Work on phones and computers for extended periods throughout the workday.
• Manage multiple responsibilities and priorities simultaneously.
• Maintain organized electronic and physical documentation.
• Communicate effectively with customers and internal departments.
• Maintain confidentiality and professionalism when handling customer or company information.
• Assist with additional administrative and customer service responsibilities as needed.

Requirements & Qualifications

• High school diploma or equivalent required.
• Previous customer service, receptionist, administrative, or office experience preferred.
• Strong professional phone skills and proper phone etiquette.
• Strong computer skills and ability to navigate multiple systems.
• Experience with Microsoft Outlook preferred.
• Comfortable working on phones and computers for extended periods.
• Strong multitasking and organizational abilities.
• Excellent attention to detail and documentation accuracy.
• Professional verbal and written communication skills.
• Ability to prioritize tasks effectively in a busy office environment.
• Dependable, dedicated, and committed to maintaining consistent attendance.
• Willingness and ability to learn new processes, systems, and responsibilities.

Shifts & Hours

1st Shift: 8:00 AM – 5:00 PM

• Full-Time
• On-Site Position
• Overtime as needed

Pay & Benefits

• $17.00 – $18.00 per hour, dependent on prior experience.
• Weekly pay through Express Employment Professionals.
• Health, Dental, and Vision insurance options available.
• Long-term employment opportunity.

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