Direct Hire Customer Service Lead / Scheduler

Top Job

Located in Lombard, IL

Salary: 75,000

Our client, a growing manufacturing organization, is seeking a CSR Lead / Production Scheduler to support customer service, production planning, and operational coordination. This role is responsible for ensuring customer orders move efficiently through the production process while maintaining excellent communication with customers and internal teams.

The ideal candidate is organized, proactive, and experienced in a fast-paced manufacturing environment where balancing customer expectations, production priorities, and material availability is critical.

Key Responsibilities

• Manage customer orders from entry through fulfillment, ensuring data accuracy and timely processing.
• Coordinate production schedules to support on-time delivery and customer commitments.
• Act as the primary point of contact between customers and internal departments, including operations, engineering, purchasing, quality, and shipping.
• Support quoting activities by managing and processing incoming and outgoing requests for quotation (RFQs).
• Coordinate purchasing requirements for materials, outsourced services, tooling, and production supplies.
• Monitor order status and proactively communicate updates regarding delivery schedules and lead times.
• Identify potential supply chain, material, or scheduling issues and work with internal teams to develop solutions.
• Respond effectively to changing priorities, expedited requests, and customer demands.
• Maintain accurate production schedules and delivery expectations.
• Support continuous improvement initiatives focused on customer service and operational performance.

Qualifications

• 3+ years of experience in customer service, production scheduling, planning, purchasing, or manufacturing coordination.
• Experience working in a manufacturing or industrial environment preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Working knowledge of ERP/MRP systems.
• Ability to prioritize competing demands and meet deadlines.
• Strong problem-solving and decision-making skills.
• Proficiency in Microsoft Office applications, particularly Excel.

What Our Client Offers

• Competitive salary of $75,000
• Comprehensive benefits package
• Paid time off and holiday pay
• Stable, growing organization
• Opportunity to make a significant impact within a collaborative team environment

Apply today ! 

Apply Now