Call Center Representative - Customer Service

Located in Tysons Corner, VA

Salary: $21-$23 per hour

A growing residential services company is seeking a dependable and customer-focused Customer Service Representative (CSR) to serve as the primary point of contact for customers throughout the entire project lifecycle, from initial inquiry through project completion and follow-up.

The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to manage multiple priorities in a fast-paced office environment.

Responsibilities:

• Answer inbound calls, emails, and online inquiries promptly and professionally
• Serve as the first point of contact for prospective and existing customers
• Respond to customer questions regarding inspections, project status, scheduling, warranties, and billing
• Make outbound calls to follow up on leads, confirm appointments, and communicate scheduling updates
• Manage customer concerns and escalate issues when appropriate
• Schedule and confirm inspection and project appointments
• Coordinate scheduling with production teams and field personnel
• Send appointment confirmations, reminders, and customer communications
• Maintain accurate customer records and project documentation in company CRM systems
• Prepare and send contracts, work authorizations, and customer-facing documents
• Track document completion and follow up as needed
• Conduct post-project follow-up calls to ensure customer satisfaction
• Coordinate warranty inquiries and service requests
• Request online reviews and support customer retention initiatives
• Maintain organized digital and physical filing systems
• Assist with reporting, data entry, and general office administrative duties

Qualifications:

• High school diploma or GED required
• Minimum 1-2 years of customer service, administrative, or office coordination experience
• Strong verbal and written communication skills
• Professional phone presence and customer service mindset
• Excellent organizational and multitasking abilities
• Strong attention to detail and accuracy
• Ability to remain calm and solution-oriented when handling customer concerns
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
• Ability to work in a fast-paced, team-oriented environment

Preferred Qualifications:

• Experience with CRM or field service management software
• Previous experience in roofing, construction, HVAC, home services, or related industries
• Familiarity with insurance claims processes and documentation
• Bilingual English/Spanish a plus

Benefits:

• Competitive pay based on experience
• Performance-based incentive opportunities
• Medical, dental, and vision insurance
• 401(k) with company contributions
• Paid time off
• Comprehensive onboarding and training
• Career growth and advancement opportunities

Schedule: Monday-Friday; occasional Saturday availability may be required during peak business periods.

Apply Now