Bilingual Medical Front Desk / Check-In Specialist

Location: Brandon, FL
Schedule: Monday–Friday
Full-Time

Express Employment Professionals is currently hiring an experienced Bilingual Medical Front Desk / Check-In Specialist for a busy medical office in Brandon.

This is a fast-paced position requiring someone who is comfortable managing multiple responsibilities while providing excellent service to patients. Candidates must be bilingual in English and Spanish and have at least 2 years of recent medical front desk experience.

Responsibilities

Greet patients and manage the check-in and check-out process
Answer and manage high-volume, multi-line phone calls
Schedule and confirm patient appointments
Verify insurance coverage, eligibility, and benefits
Collect and update patient demographics and insurance information
Obtain necessary forms, identification, and documentation
Communicate professionally with patients, providers, insurance companies, and other medical offices
Maintain accurate patient records and protect confidential information
Assist with referrals, authorizations, and other front office responsibilities as needed
Accurately enter and update information in the practice management system
Handle multiple priorities efficiently in a fast-paced medical environment

Requirements

Bilingual English/Spanish required
Minimum 2 years of recent medical front desk/check-in experience required
Experience with eClinicalWorks (eCW) strongly preferred
Experience with insurance verification and patient eligibility
Comfortable handling a high volume of incoming calls on a multi-line phone system
Strong computer and data-entry skills
Excellent communication and customer service skills
Professional, dependable, and detail-oriented
Ability to multitask and remain organized in a busy medical office

Candidates without recent medical front desk experience will not be considered.

Express Office: Brandon

626 Bloomingdale East Avenue

Brandon, FL 33511

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