Specialty Customer Service Representative

About the Role

Are you a people-person who loves solving problems and making sure things run smoothly? Our Vancouver based client is looking for a Specialty Customer Service Representative to join their Transportation Services team. In this role, you'll be the friendly voice on the phone helping community members schedule the rides they depend on — while working closely with our Program Coordinators to keep our Specialty Programs running seamlessly.

If you're organized, detail-oriented, and enjoy a fast-paced environment where every call matters, we'd love to talk to you.

What You'll Do

Answer incoming calls and emails to schedule trips promptly, courteously, and professionally
Determine passenger eligibility and provide clear service information
Transfer Medicaid-eligible trips to NEMT and input trip data into NCSS, RART, and VIM systems
Support Program Coordinators with scheduling and client outreach
Communicate with shuttle and volunteer drivers, helping resolve day-to-day issues as they arise
Partner with coordinators and management on more complex requests — vendor assignments, routing issues, policy exceptions, and client concerns
Deliver a consistently high level of customer service that reflects positively on the organization
Be a reliable, engaged member of a collaborative team

What You Bring

Strong communication skills with both staff and the public
Comfort gathering information through conversation/interview
Basic computer skills (email, word processing, spreadsheets)
Ability to learn and apply transportation rules, regulations, and procedures
Strong attention to detail, sound judgment, and problem-solving skills
Ability to manage multiple priorities, meet deadlines, and work independently
Comfort working at a computer for extended periods in a fast-paced setting

Minimum Qualifications: Some college coursework, or one year of relevant experience in a call center or social service setting (or an equivalent combination of education and experience).

A Plus If You Have:

Prior call center experience
Familiarity with community resources for older adults, low-income individuals, or people with disabilities
Bilingual language skills

How to Apply

Send resume to Staffing.VancouverWA@expresspros.com or call our office at 360.883.3600

Express Office: Vancouver

2612 Northeast 114th Avenue

Suite 2

Vancouver, WA 98684

Email us

Apply Now