Account Coordinator

Top Job

Located in Comstock Park, MI

Salary: $50k-$60k BOE

Account Coordinator Job Summary:

A growing third-party logistics company in the Comstock Park area is looking to add an Account Coordinator to its Intermodal & Truck Brokerage Operations team. This is a fast-paced, customer-facing logistics role responsible for coordinating truckload and intermodal freight, communicating with customers, carriers, and railroads, tracking shipments, and making sure loads are picked up and delivered on schedule. The Account Coordinator will also serve as a key point of contact when questions, delays, or other transportation issues come up, making this a great opportunity for someone with transportation, logistics, dispatch, or 3PL operations experience who enjoys problem solving, multitasking, and taking ownership of their work. 

Account Coordinator Responsibilities:

• Coordinate approximately 10–15 active freight loads per day, including multi-day shipments
• Schedule pickup and delivery appointments based on customer requirements
• Communicate regularly with customers, carriers, drivers, and railroads
• Procure and dispatch carriers for truckload and intermodal shipments
• Track shipments and ensure freight is picked up, moving on schedule, and delivered on time
• Receive and process customer load tenders and coordinate transportation requirements
• Identify shipment delays or potential service issues and proactively work toward solutions
• Obtain arrival and departure information from carriers and provide shipment updates
• Manage intermodal equipment and ensure empty containers are terminated appropriately
• Process accessorial charges and audit transportation work orders
• Review freight reports and assist with managing customer accounts
• Assist with customer pricing requests as needed
• Maintain accurate information within the company’s Transportation Management System
• Provide operational backup and support to other members of the team
• Participate in an on-call rotation that may occasionally include evenings or weekends

Schedule & Pay:  

• 8:00am-5:00pm Monday-Friday

• $50,000-$60,000/year 

Account Coordinator Qualifications:

• Previous experience within transportation, logistics, freight brokerage, dispatch, or a related 3PL operation strongly preferred
• Intermodal or rail transportation experience is a plus but is not required
• Experience coordinating freight and communicating with carriers and customers preferred
• Strong customer service and relationship-building skills
• Ability to manage multiple shipments, priorities, and deadlines at the same time
• Strong organizational skills and attention to detail
• Comfortable working independently and making decisions in a time-sensitive environment
• Strong problem-solving skills and sense of urgency
• Professional verbal and written communication skills
• Comfortable learning transportation management systems and customer platforms
• Microsoft Office and Outlook experience
• Bachelor’s degree in Business, Transportation, Logistics, or a related field is preferred but not required

Apply Now!

• Quick Apply Here
• Send Grant your resume: grant.stevens@expresspros.com
• Give our office a call: 616-281-0611
• Stop by our office: 1760 44^th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre

Location: Grand Rapids, MI

Position Type: Full-time, Evaluation hire   

 

What Makes Express Employment Professionals Different?

Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.

Express has a wide variety of jobs available, including:

• Light Industrial
• Skilled Trades
• Administrative
• Professional

Benefits of working with Express:

• Weekly Pay
• Medical, Dental, Vision, Short-Term Disability, and Life Insurance
• 401(K) Savings Plan
• Holiday and Vacation Pay
• Scholarship programs
• Free Online Training

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