Call Center Agents - Remote

Top Job

Located in CORPUS CHRISTI, TX

Salary: $14.00

Program Details

• A growing company in the cheer and team sports industry
•  This is a Customer Service Rep position. 

o    The inbound customer service program focuses on delivering an exceptional customer experience by assisting callers with placing orders, checking order status, and answering product and account-related questions. Agents are expected to provide outstanding service while identifying opportunities to make personalized recommendations and softly suggest additional products to enhance the customer's purchase and increase overall cart value.  While most interaction with customers is via phone, agents may also communicate with customers via email; for example, to send quotes and order confirmations.

o    Agents will work on outbound campaigns during our slow season and as they have time during peak season (July-Oct).  New agents are not trained for outbound until they are proficient on all inbound call types. Once the agent is trained on our outbound campaigns, it’s approximately 70% inbound – 30% outbound.

         Full-Time Schedules (after training is completed) will be Monday - Friday 

              Agents will not work not weekends or during major holidays 

• Training Schedule – 3 Weeks - Monday 10/5 – Friday 10/23, 8:00 AM – 4:30 PM CST.  
• Must be on camera throughout training. 100% attendance all 3 weeks is required

 

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