IT & Facility Coordinator

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Located in Woodbridge, ON

IT / General Affairs Support Specialist

Temp-to-Hire | Full-Time | On-Site

Company: Navien Canada Inc.
Department: Administration
Location: North York, Ontario
Employment Type: Full-Time, Temp-to-Hire
Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST
Work Model: 100% On-Site

 

About Navien Canada

Navien Canada Inc. is part of Navien, Inc., a leading manufacturer of high-efficiency home comfort equipment across North America. Navien specializes in innovative heating and hot-water solutions, including tankless water heaters, boilers, HVAC systems, heat pump water heaters, and water treatment products.

 

About the Role

Navien Canada is seeking a self-motivated, detail-oriented, and resourceful IT / General Affairs Support Specialist to join its Administration team on a temp-to-hire basis.

This is an excellent opportunity for an early-career professional who enjoys a hands-on, varied role and is interested in developing experience across both IT support and office/facilities administration.

The successful candidate will provide Level 1 IT support to local and remote employees while also assisting with the day-to-day administration and maintenance of the office and facilities.

 

Key Responsibilities

IT Support & Helpdesk

• Provide Level 1 technical support as the first point of contact for employees experiencing IT-related issues.
• Troubleshoot basic Windows, Microsoft 365, desktop hardware, software, printer, network connectivity, and user account issues.
• Set up, configure, deploy, and maintain computers, monitors, printers, cabling, and other approved IT equipment.
• Assist with employee onboarding and offboarding, including account setup, access provisioning, laptop preparation, and equipment collection.
• Maintain accurate records of IT equipment, user access, and company technology assets.
• Track and document helpdesk requests and escalate more complex issues to the appropriate U.S.-based IT Infrastructure or Systems teams.
• Assist with laptop re-imaging, software installation, and basic device configuration as required.

 

 

General Affairs & Facilities Administration

• Support the day-to-day operation of the office and facilities, ensuring the workplace is safe, organized, and functioning properly.
• Monitor office conditions, utilities, security systems, access control, and other building-related services.
• Coordinate with external vendors and service providers for repairs, maintenance, inspections, and other facility requirements.
• Request and compare vendor quotes and assist with scheduling service appointments.
• Follow up with vendors to ensure work is completed properly and within the required timeframe.
• Manage office supplies, equipment, and other administrative requirements.
• Maintain organized records of facility repairs, maintenance schedules, vendor information, contracts, utility records, and service activities.
• Assist with workplace health and safety requirements and general office compliance.
• Provide general administrative support to the Administration team as needed.

 

Qualifications

Required

• 0–2 years of experience in IT support, desktop support, technical support, office administration, facilities coordination, or a related field.
• Basic knowledge of Microsoft Windows and Microsoft 365 applications.
• Basic understanding of computer hardware, peripherals, printers, and network connectivity.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Strong customer-service mindset and a willingness to assist employees with technical and administrative needs.
• Resourceful and comfortable troubleshooting problems independently.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work 100% on-site in North York, Monday to Friday, 8:00 AM – 5:00 PM.

 

Preferred / Assets

• Experience with a helpdesk ticketing system or IT service management platform.
• Familiarity with IT asset management and equipment tracking.
• Basic experience with Microsoft Intune and/or Azure AD / Microsoft Entra ID.
• Familiarity with office security systems such as CCTV and access control.
• Basic understanding of facility systems such as HVAC, utilities, or building maintenance.
• Previous experience coordinating with vendors or service providers.
• Korean and English bilingual proficiency is considered a strong asset.

 

 

Opportunity for Growth

This temp-to-hire position offers an opportunity to become a long-term member of the Navien Canada team. The role provides exposure to both IT operations and General Affairs, allowing the successful candidate to build a broad foundation of experience while developing their technical and administrative capabilities.

Apply Now