IT Help Desk Technician (Contract)

Located in Bellingham, WA

Salary: $24.00/hr

IT Help Desk Technician (Contract) T123

Location:  Bellingham, WA
Pay:  $24.00/hour
Contract Position | Up to 6 Months

 

Join Our Team!

We are seeking a motivated and customer-focused IT Help Desk Technician to provide technical support to employees in a fast-paced manufacturing environment. This is an excellent opportunity for someone with strong troubleshooting skills who enjoys helping users resolve technology issues while working closely with IT professionals.

 

What You'll Do

As an IT Help Desk Technician, you will serve as the first point of contact for users experiencing hardware, software, and network-related issues. Responsibilities include:

Respond to and prioritize support requests received via phone, email, voicemail, and in person.
Diagnose and troubleshoot hardware, software, networking, printer, and communication system issues.
Guide users through problem-solving procedures to identify and resolve technical issues.
Escalate complex problems to appropriate IT personnel when necessary.
Track, document, and maintain support cases within the help desk ticketing system.
Prepare help desk reports and analyze trends to recommend improvements.
Coordinate with software and hardware vendors regarding service and support needs.
Install, configure, and support PC software, communications applications, and endpoint security tools.
Set up and deploy company-issued desktops and laptops, both onsite and for remote locations.
Maintain antivirus and endpoint security solutions.
Create and update user documentation, training materials, and procedures.
Train users on hardware, software, and technology best practices.
Participate in special projects and provide support to other Help Desk team members as needed.
Qualifications

Required:

Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.
Familiarity with Microsoft Office applications and software installations.
Knowledge of PC hardware configuration and troubleshooting.
Understanding of email systems.
Experience with network user administration and basic networking concepts.
We're Looking For Someone Who Is:

An excellent communicator with strong customer service skills.
Energetic and eager to learn.
Self-motivated and able to work independently.
A collaborative team player.
Comfortable working in an industrial/manufacturing environment.
Flexible and willing to work occasional off-hours when needed.
If you're passionate about technology and enjoy helping others solve technical challenges, we'd love to hear from you!

 

 

Benefits Available to Eligible Express Associates:
Medical Plan
Dental Plan
Holiday Pay (6 observed days)
401(K) Retirement Savings Plan
Vision/Eyewear Plan
Life Insurance
Prescription Drug Reimbursement
Short-Term Disability
Referral Bonus of $100.00 for every successful referral
Weekly Pay
Direct Deposit
Visa Cash Card

We take walk-in interviews Monday-Friday from 7:00 AM-5:00 PM, or you can call or text us at 360.734.2457 for an immediate interview!

Have you heard about our $200 REFERRAL BONUS? Refer a friend to Express they get $100, and you get $100! 

For confidential consideration, we offer several ways to apply:
-Call or text our office at 360-734-2457 for an immediate phone interview.
-Complete an online application on our website: www.expresspros.com/apply
-Email your resume to: shannon.jacoby@expresspros.com
-Come by our office and talk to one of our Employment Specialists: 4164 Meridian Street Ste 200 Bellingham, WA 98226

 

 

Apply Now