National Customer Service Specialist

Top Job

Located in Dublin, OH

Salary: $20-22 Per Hour

Job Title: National Customer Service Specialist

Summary:

As a National Customer Service Specialist in our Transportation Customer Service division, you will play a pivotal role in managing a dedicated portfolio of customers, ensuring order fulfillment excellence, proactively resolving escalated service issues, and championing long-term customer success. You will own the primary point of contact for customers, delivering best-in-class communication and service with a proactive, customer-first mindset that ensures every interaction is handled with care, clarity, and efficiency.
Join us and take your career to new heights while shaping industry-leading service excellence!

What You'll Do: 
• Customer Support: Communicate with customers via phone, email, and web portal to provide updates, 
resolve concerns, and answer inquiries with professionalism and empathy. 
• Order Coordination: Review incoming orders, verify shipment details, and ensure pickup and delivery 
timelines meet customer expectations.
• Shipment Tracking: Monitor daily shipment activity using internal systems; identify potential delays and 
communicate updates to customers proactively.
• Issue Handling: Respond to service disruptions by investigating root causes, coordinating with operations, and provide timely solutions to customers.
• Service Adjustments: Manage requests for changes to shipments (e.g., reroutes, expedited delivery) while balancing customer needs and operational feasibility.
• Revenue Optimization: Analyze shipment details and customer requirements to identify opportunities for maximizing revenue per load through strategic mode selection, efficient routing, and proactive communication around accessorial charges and service enhancements.
• Charge Clarification: Timely communication to customers regarding processing additional accessorial 
charges that may occur during the order life cycle. 
• Record Keeping: Log customer interactions, service issues, and resolutions accurately to maintain clear 
documentation and support reporting efforts.
• Award Volume Management: Track and capture customer award volumes accurately, engaging in strategic conversations to reinforce contractual compliance, align expectations, and strengthen long-term partnerships.

What You Will Bring: 
• Strong interpersonal skills to quickly foster strong long-term relationships, internal and external.
• Ability to quickly master new software use (variety of TMS systems will be used).
• Proven initiative in leading cross-functional efficiency enhancements.
• Skilled in clear and persuasive communication tailored to varied audiences. 
• Able to assess complex situations and recommend actionable solutions.
• Flexible working schedule based off business demands. 
Education/Experience: 
• High school diploma. 
• 2 years transportation/operations/customer service/retail experience preferred but not required. 
• Experience in customer-facing positions is highly desirable.

Apply Now