Copy Repair Technician ($22-$27/hour)

Top Job

Located in Montgomery, AL

Salary: $22-$27/hour

Job Title: Copy Repair Technician ($22-$27/hour)
Location: Montgomery, AL
Job Type: Full-time
Shift: Day Shift
Pay Range: $22-$27/hour

Position Summary:
The Copy Repair Technician is responsible for the installation, maintenance, troubleshooting, and repair of multifunction copiers, printers, scanners, and related office imaging equipment. This role ensures maximum equipment uptime, high-quality document production, and excellent customer service through preventative maintenance, technical diagnostics, and timely repairs.

Essential Duties and Responsibilities:

• Install, configure, and maintain copiers, multifunction printers (MFPs), scanners, and related imaging equipment.
• Diagnose and repair mechanical, electrical, electronic, network, and software-related issues.
• Perform scheduled preventative maintenance to ensure optimal equipment performance.
• Troubleshoot print quality issues such as streaking, ghosting, image defects, paper jams, and toner problems.
• Replace and calibrate components including drums, fusers, transfer belts, rollers, sensors, and imaging units.
• Install firmware updates and software patches.
• Configure network printing, scanning, and user authentication settings.
• Respond to service calls and resolve equipment issues within established service-level agreements (SLAs).
• Maintain accurate service records, repair documentation, and parts usage logs.
• Manage inventory of service parts, toner, and maintenance supplies.
• Train end users on proper equipment operation and routine maintenance procedures.
• Escalate complex technical issues to senior technicians or manufacturer support as required.
• Ensure compliance with all company safety policies and manufacturer specifications.

Required Qualifications:

• High school diploma or GED required.
• Technical training in electronics, computer systems, networking, or industrial maintenance preferred.
• Minimum 2 years of experience servicing copiers, printers, MFPs, or related office technology equipment.
• Strong mechanical and electrical troubleshooting abilities.
• Basic understanding of computer networking and operating systems.
• Ability to read service manuals, wiring diagrams, and technical documentation.
• Valid driver's license and acceptable driving record.
• Ability to work independently and manage multiple service calls.

Preferred Experience:

Experience servicing equipment from manufacturers such as:

• Canon
• Ricoh
• Konica Minolta
• Sharp
• Kyocera
• Xerox
• Toshiba
• HP
• Lexmark

Knowledge, Skills, and Abilities:

• Strong diagnostic and troubleshooting skills.
• Knowledge of copier imaging processes and print engine operations.
• Understanding of networking protocols, print drivers, and scan-to-email functionality.
• Familiarity with Windows operating systems and Microsoft 365 environments.
• Excellent customer service and communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize workload in a fast-paced field service environment.
• Proficiency with mobile service applications and maintenance management systems.

Physical Requirements:

• Ability to lift and move equipment and supplies weighing up to 50 pounds.
• Ability to stand, bend, kneel, and work in confined spaces for extended periods.
• Manual dexterity to use hand tools and diagnostic equipment.
• Ability to distinguish image quality defects and color variations.

Working Conditions:

• Frequent travel to customer locations.
• Office, warehouse, and customer-site environments.
• Exposure to electrical components, toner, cleaning chemicals, and moving machinery.
• Occasional after-hours, on-call, or weekend service support may be required.

Key Performance Indicators (KPIs):

• First-call resolution rate.
• Equipment uptime percentage.
• Mean time to repair (MTTR).
• Preventative maintenance completion rate.
• Customer satisfaction scores.
• Service response time.
• Repeat service call rate.
• Parts utilization and inventory accuracy.

FULL BENEFITS OFFERED!

Click APPLY NOW or send your resume to jobs.MontgomeryAL@expresspros.com and mention "Copy" in the subject line.
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